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Experis  

Customer Services Advisor

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Customer Services Advisor

£16,000 - £18,500 – Halesowen, Birmingham

We have an exciting opportunity with one of our leading clients based in Halesowen. A reputable car insurance provider, they are seeking a Customer Service Advisor to join their contact centre team.

The successful candidate will be responsible for providing a professional first point of contact for customers, colleagues and external business partners using various channels including web, telephone and email.

Experience required:

  • Previous experience of working in a contact centre or customer service role.
  • 5 GCSEs or equivalent including Mathematics and English.
  • Proficient in Microsoft Office
  • Ability to operate as part of a wider team working effectively across departmental boundaries and with external business partners.
  • An ability to prioritise workflow volumes and self-organise.
  • A desire to develop own skill sets.
  • Accuracy and attention to detail

Personal qualities:

  • Strong communicator.
  • Effective decision maker, in a fast-paced environment.
  • Individual who has a strong commitment to providing quality customer service.
  • Able to prioritise workload to meet challenging deadlines and ability to multi-task.
  • Pro-active and well organised.
  • Team player

If you feel you have the relevant skills and experience and would like to apply please do so by following the link provided or contact Jonny Mills at Experis for more details.

Job reference:
PSC-J364562A
Halesowen
Competitive
Full-time
Permanent
Immediate start
Permanant
 
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Experis
 
Telephone Number 0161 924 1350

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