Find a nanny, babysitter or childminder — post your free profile at
publicsectorcareers.org - opportunities through partnership log into your account
recruiter | candidate

« Return to Homepage

Advantage Technical Resourcing  

Customer Experience Coordinator

Get jobs like this by email... (We will never pass your details to third parties)
 

Patient Experience Coordinator – Ashford – 3 month contract - £120-180 per day – IR35 Status: Inside IR35
We are currently recruiting for a Patient Experience Coordinator to work for a major government department based in Ashford on a 3 month contract. Candidates with experience of working within healthcare sector are highly desirable as are candidates with experience of working within a government department.
The role:
The successful candidate will support the quality assurance responsibilities of our client’s service users, focusing on enquiries and dealing with relevant commissioning complaints.
Duties:
• The post holder will undertake reporting and analysis of information to support service delivery,
• The post holder is a key member of the team, whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology in order to improve delivery of services.
• Be responsible for a caseload of complaints and enquiries, facilitating effective resolution by obtaining and collating the necessary information and drafting responses from clinical and non- clinical staff at all levels; using influence and negotiating skills to challenge and evaluate quality standards and content of reports/investigations received.
• Be responsible for the preparation of written responses to complaints on behalf of patients, adopting a Plain English approach to writing.
• Set up, and attend meetings where necessary, to facilitate the resolution of complaints between patients, their relatives, managers and clinicians.
• Make recommendations and where appropriate, carry out the necessary actions in order to resolve complaints and concerns.
Experience
• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level
• Knowledge of administrative procedures, project management or information analysis
• Excellent communication skills both written and verbal
• Good IT skills with working knowledge of Microsoft Office
• Experience of working in a complaints handling position

Please apply without delay as there is a deadline with this role. Ref: 15249807
IR35 Status: Inside IR35
To apply for this role please send through your CV for consideration and we will be in touch should your experience match our criteria. Unfortunately due to high volume we will only be able to contact those who have been shortlisted

Advantage Resourcing is a service driven recruitment consultancy.

Job reference:
PSC-15249807/001
Ashford
Competitive
Full-time
Temporary or Contract
Immediate start
3 Months
 
Apply for this job
 
 
Send this job to your friend
If you have an account with us, log in now to pre-fill this form from your profile:
   
Apply Online
Are you a UK citizen or eligible to work in the UK?
       
 
 
 
 
Show calendar days
 
 
 
 
  (.doc, .docx, .pdf)
 
 
Would you like to upload your profile and CV to our website?
(Your contact details will only be shown to recruiters)
   
   
     

When you click on the Apply button above, you will be registered with publicsectorcareers.org and will receive daily Jobs by Email matching this job's criteria. We will send you an email including your password so that you can manage your account in the future. (If you already have an account, your current Jobs by Email settings will not be overwritten.)

Contact Details

Advantage Resourcing
Advantage Technical Resourcing
 
Telephone Number 0161 374 7973

Our network »   greatcare.co.uk - the childcare, nursery and nanny job board   childcare, nursery
and nanny jobs
  greatsocialcare.co.uk - the social work, care and social housing job board   social work, care
and social housing jobs
  greateducation.co.uk - the education, training and teaching job board   education, training
and teaching jobs
  greathealthcare.co.uk - the medical, nursing and healthcare job board   medical, nursing
and healthcare jobs
The Supply Curve - jobs for economists
for economist jobs, econometrician jobs, and statistician jobs childcarenow.co.uk - nannies, babysitters, childminders babysitters, childminders and nannies
 
top of page | services | terms & conditions | privacy statement | © publicsectorcareers.org