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Application Support Engineer - Extended Days

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Job Advert – Software Engineer (Junior to Senior Level)

Would you like the opportunity to contribute to the support and development of new DVLA IT services? If so, our Software Engineer Applications Support role will provide the challenge you are looking for.

We are looking for Software Engineers to support DVLA’s legacy and cloud-based Applications, both internal and public facing. DVLA’s systems taken more than 4 million driving licence applications every year, there are 33 million vehicles taxed online every year, 6 million card payments taken every year (2nd biggest in the UK), 86 million driver and vehicle records and we take £6 billion in revenue every year (more than Amazon UK). You will be a highly motivated engineer with excellent problem solving skills and have a passion for learning on one of the largest government computing programmes.

You will be supporting the programme that migrates legacy technology onto new, cloud-based platforms, ensuring that the solutions are supportable and fit for purpose. You will be empowered to enhance the systems, constantly putting continuous improvement at the forefront of the work that you do.

2017 is going to be an exciting year in DVLA IT Services where we are continuing the major transformation of our legacy estate utilising an in-house developed and supported set of services. Our services will have the reach to every household in the UK, the size and scale would be the envy of any UK ecommerce service provider, so it will be a fabulous opportunity to make a difference for us and for you.

You will have the opportunity to:-

  • Analyse and resolve service delivery issues
  • Demonstrate knowledge of a technical specialism
  • Work on your own initiative
  • Follow and/or contribute to the development of documented processes
  • Monitor technology performance and identify opportunities to improve it – continual improvement ethos
  • Develop and maintain good relationships with stakeholders across the business
  • Develop own skills and actively coach and develop others
  • Develop an understanding of DVLA's services
  • Working collaboratively within a team structure supporting and learning from other team members mentoring junior developers (where applicable)
  • Supporting the standardisation of documentation

Job Title

Software Engineer



Salary Range

SEO = £37,428 to £42,991*

HEO = £29,832 to £32,367*

EO = £24,876 to £25,965*

Salaries awarded will depend on skills and experience

Additional Allowances

These roles may attract a DigiTec allowance of up to £10k depending on skills and experience.

Post Type



These roles are primarily located in Swansea with the possible option to work from Bristol or Swindon.

Role Requirements

Candidates are required to work within an extended hours shift pattern (6am-2pm and 2pm-10pm). An indicative shift allowance of 20% is applicable for extended hours roles and will have the opportunity to be available on a rota basis to undertake out of hours activities and provide on call cover to support the service

You should note that although your initial working pattern will be as quoted above, the Agency reserves the right to alter, or modify these hours, on appropriate notice, should the need arise.

We will consider requests from candidates for alternative working patterns so long as that pattern can be accommodated with the demands of the role.

Security Clearance Level

Successful candidates will need to be eligible to gain Security Check Clearance

Recruitment Process

You are invited to submit a CV which demonstrates your ability to meet the requirements of the attached person specification to the following email address

An initial sift of your CV will be conducted against the essential criteria, if demonstrated you will be contacted to arrange telephone interview. The final stage of the process will be an interview and assessment.

The interview will consist of a range of question types. These could include questions about your strengths or how you may respond in any particular situation as well as specific examples of things you have done.

We expect the role will be open for applications for up to 4 weeks with candidates being assessed throughout this period.

  • Personal Specification (will need to be hyperlinked)

Sift/Interview Dates & Location (CS Jobs Advert only)

Interview/Assessments will take place in Swansea during June/July 2017.

Nationality Statement (CS Jobs Advert only)

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. If you’re applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Nationality Requirements (CS Jobs Advert only)

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available.

Working for the Civil Service (CS Jobs Advert only)

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit on merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Pensions (CS Jobs Advert only)

Civil Service pension schemes may be available to successful candidates

Benefits (CS Jobs Advert only)

Besides the rewarding nature of the job itself, the benefits that come with working at DVLA are excellent. The package includes generous leave entitlement, attractive pension options, flexible working and other policies to enable a good work/life balance, including beneficial childcare arrangements. You will also benefit from our commitment to nurturing and developing talent.

Job reference:
Immediate start
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Contact Details

Telephone Number 0161 924 3656

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