Find a nanny, babysitter or childminder — post your free profile at - opportunities through partnership log into your account
recruiter | candidate

« Return to Homepage


IT Service Operations Manager

Get jobs like this by email... (We will never pass your details to third parties)

IT Service Operations Manager

Swansea or Swindon, Permanent

Salary range: £46,696 - £53,700 depending on skills and experience

Join the DVLA as an IT Service Operations Manager, and you’ll ensure that our world-class customer-facing digital services, and our internal business services, are delivered effectively efficiently.

Heading up a team of 60+ staff within IT Service Operations, you’ll be responsible for setting direction, implementing technology and processes, driving performance, and building the capability required to meet the future needs of our customers.

You’ll be joining during an exciting time for the DVLA, as we continue the major transformation of our legacy estate, utilising an in-house developed and supported set of services. Your role will see you provide effective, strategic-level leadership for all Service Operations activities, which include:

  • Incident management
  • Problem management
  • Service desk – including request fulfilment and access management
  • Event management
  • IT service continuity
  • Availability and capacity management
  • End user computing.

Ideally, you’ll have a background in IT service Operations Management, which included e-commerce services. You’ll also have knowledge of ITIL methodology, ideally with a foundation-level qualification, and you’ll be experienced in building, developing and managing service delivery and support teams. Successful candidates will need to be eligible to gain BPSS clearance.

Besides the rewarding nature of playing a key role in a major transformation project, you’ll also receive an excellent benefits package; a generous annual leave entitlement; attractive pension options; flexible working and childcare arrangements to enable a good work/life balance; as well as ongoing training and development opportunities. Successful candidates would also have the option to work from an office location in Bristol or Swindon.

Interested? Apply here today!

DVLA will not discriminate on grounds of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation, those with caring responsibilities, part time workers or any other factor irrelevant to a person’s work.

Job reference:
Immediate start
Apply for this job
Send this job to your friend
If you have an account with us, log in now to pre-fill this form from your profile:
Apply Online
Are you a UK citizen or eligible to work in the UK?
Show calendar days
  (.doc, .docx, .pdf)
Would you like to upload your profile and CV to our website?
(Your contact details will only be shown to recruiters)

When you click on the Apply button above, you will be registered with and will receive daily Jobs by Email matching this job's criteria. We will send you an email including your password so that you can manage your account in the future. (If you already have an account, your current Jobs by Email settings will not be overwritten.)

Contact Details

Telephone Number 0161 924 3656

Our network » - the childcare, nursery and nanny job board   childcare, nursery
and nanny jobs - the social work, care and social housing job board   social work, care
and social housing jobs - the education, training and teaching job board   education, training
and teaching jobs - the medical, nursing and healthcare job board   medical, nursing
and healthcare jobs
The Supply Curve - jobs for economists
for economist jobs, econometrician jobs, and statistician jobs - nannies, babysitters, childminders babysitters, childminders and nannies
top of page | services | terms & conditions | privacy statement | ©