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Principle Associates  

Revenues and Benefits Officer

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Revenues and Benefits Advisor

Currently recruiting for experienced Council Tax and Housing Benefit advisers to work within the corporate contact centre for The Royal Borough of Greenwich.

Full time | Monday to Friday | 9:00 am to 5:30 pm | £15.00 per hour | temporary ongoing contract

  • Standard hours are 35 per week, with the contact centre being open 09:00-17:30 Monday to Friday. Staff may need to be flexible around end times if there are high volumes of callers still waiting to be dealt with. Part-time candidates will be considered if they meet the criteria.

Purpose of role:

This is a phone-based role in the contact centre so applicants need either contact centre or face-to-face service centre experience, The post will give advice on both Council Tax and Housing Benefits to residents. This role will provide advice only to residents. It is not an assessment role. This is done by the back office and enquiries that cannot be resolved by the agent will need be handed over or escalated appropriately according to RBG’s procedures.

Requirements:

  • Applicants need to be punctual, customer-focused and flexible and used to working in a busy contact centre type environment
  • Ability to give advice on Council Tax and Housing Benefit.
  • Applicants need to be able to follow set procedures and understand the need to deal with all customers in a fair and consistent manner
  • Experience of Academy EV (with update access, not just view) is essential
  • Experience of Iclipse (or other document management systems) is desirable but not essential
  • Experience of CRM systems is desirable but not essential
  • Applicants must be IT literate and willing and able to learn new systems

( full job description can be provided once shortlisted )

To apply please respond with your CV and contact details to this ad- alternatively please call 02085302288 for the direct email address and to speak to Georgina or Charlotte.

Job reference:
PSC-RQ273015
Greenwich
£15.00 ph
Full-time
Permanent
Immediate start
Ongoing
 
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Contact Details

Soskia Beetham
Principle Associates
 
Telephone Number 020 8530 2288
Fax Number 020 8532 2210

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