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Principle Associates  

Overpayments Officer

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Currently recruiting for an Overpayment Officer to work within the Overpayments team for the London Borough of Hackney

The role will ideally suit an experience Council Tax or Revues Officer with good knowledge of welfare legislation looking to expand their knowledge in a different area of debt collections.

Full time | Monday to Friday | 9:00 am to 5:30 | £15.00 per hour | temporary ongoing contract minimum of 6 months

Duties and responsibilities include:

  • To recover overpaid benefit accurately and within timescales to achieve and eventually exceed Best Value Performance Indicator performance targets.
  • To identify potential fraudulent claims referring to the fraud section for advice/action and maintaining responsibility for follow-up.
  • To deal with benefit overpayment enquiries by telephone written correspondence or face to face, providing advice and explanations on benefits determinations and information on welfare benefits and related services.
  • To investigate and provide a written response to formal complaints. In accordance with the established Complaints Procedure, take action to rectify mistakes/malpractice and prevent recurrence.
  • To liaise with other services in the Finance Directorate, other Council Directorates and relevant external agencies. To attend meetings, Courts, working parties and other benefit forums, as directed.

( full job description can be provided once shortlisted )

To apply please respond with your CV and contact details to this ad- alternatively please call 02085302288 for the direct email address and to speak to Georgina or Charlotte.

Job reference:
£15.00 ph
Temporary or Contract
Immediate start
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Contact Details

Soskia Beetham
Principle Associates
Telephone Number 020 8530 2288
Fax Number 020 8532 2210

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