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Poolia  

Service Cost Controller

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An exciting opportunity has arisen to join a global leading company that specialise in imaging technology . The role will be based at their Audenshaw office and you’ll report directly to the Senior Manager.

The main purpose of the role is to track, report & drive improvements relating cost efficiency and customer service performance of the European local offices, using all available reporting metrics and systems.

Main Tasks:

Produce all Service cost reporting to show the performance against budget of the Local offices and report to management on monthly basis.
Identify discrepancies against budget and follow up to ensure corrective actions are taken, fully understand service processes and associated costs across Europe.
Manage all invoicing/provisioning for European Contact Centres and produce monthly management reporting summaries.
Identify KPI’s which can be used to measure the performance of the local offices in the EU region and drive these through into use.
Develop strategies to ensure cost effectiveness of Local Office service operation can be measured and improvements created.
Establish communication paths between Local Office Service and Support operations, Logistic, Sales and Finance departments in Local Office and BIE and BIL to ensure service and quality initiatives are carried out efficiently.
Requirements:

Essentials

Degree level qualification or of graduate status with a relevant professional body
High level of computer literacy with a good working knowledge of Microsoft Office products
Proficient with Microsoft Excel & Formulas
Desirables

Additional European Languages
Experience of SAP
If you are open to having an exploratory discussion then I can be contacted directly on 07557 553 076 or at: (email address removed)

About Longbridge
Longbridge is part of Staffing 360 Solutions (UK) Ltd. Services offered are those of an employment agency for permanent recruitment or employment business for temporary recruitment. Thank you for your application, due to the large number of applicants we receive from internet advertisements, only candidates with the relevant skills will be contacted.

Job reference:
PSC-B - SCC
Manchester
Great Benefits Package
Full-time
Permanent
Immediate start
Permanent
 
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Contact Details

Poolia
 
Telephone Number 02074641968
Fax Number 020 7464 1999

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