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Senior User Researcher

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Senior User Researcher, Government, Public Sector, User Journey Mapping, Prototype Development, User Research, contextual research, guerrilla research, Agile, lab-based testing, requirements gathering interviews

Senior user researcher – London

Our client based in Central London require a Senior User research to create a service blueprint/vision, building on current service maps, to articulate the full MVS. The specialist will also be required to design, conduct and analyse user research using a range of techniques and provide guidance on design based on understanding of user needs and behaviour and also to develop and test findings of research conducted to date.

Key Skills/ Experience

  • Demonstrate extensive experience of user journey mapping and prototype development to test hypotheses
  • Demonstrate extensive experience of planning, and conducting user research programmes using a variety of methods including lab-based testing and contextual and guerrilla research, in-depth requirements gathering interviews etc
  • Demonstrate the ability to analyse and develop actionable recommendations from user research, providing recommendations for digital service improvements based upon the results.
  • Demonstrate the ability to work autonomously and in collaboration as a part of an already established team
  • Communicate succinctly, clearly and accurately in plain simple language, both verbally and in writing.
  • Be an effective team member who is able to relate to colleagues at all levels across our large multi-site organisation with tact and diplomacy
  • Recognise your own job role boundaries / limits of practice and know when to ask for guidance
  • Follow written and verbal instructions and ensure the services you provide are in line with standard processes and good practice, showing attention to detail
  • Prioritise own workload and take responsibility for delivering results within agreed timescales and standards with changing priorities and pressures
  • Extensive experience of working within an agile framework.

Job reference:
PSC-J376910A
London
Competitive
Full-time
Temporary or Contract
Immediate start
4 Months
 
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Experis
 
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