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Principle Associates  

Visitor and Retail Services Officer

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We are currently recruiting for a Visitor and Retail Services Officer to join an exciting team based within Guilford to be responsible for front line customer care and retail at an amazing site. The purpose of the role is to ensure customers receive a great service when visiting or contacting the site so helping to foster repeat visits and recommendations.

  • Act as a welcoming and helpful first point of contact for all customers.
  • Assist customers in using services: giving directions and practical assistance, taking bookings and operating simple equipment (e.g. iPad)
  • Be responsible for the sale of publications, souvenirs and gifts from the gift shops, website and occasional off-site events, making sales, cashing up and working to reach expenditure and income targets
  • Maintain stock control, reordering merchandise where necessary and assisting in selecting new lines to complement themes and programmes
  • Ensure sales areas, displays and public areas are clean, tidy and well presented, monitoring through the day and reporting problems where necessary
  • Arrange casual staff cover to ensure smooth running of the reception / retail sales service at sites
  • Handle reception desk administration procedures, such as recording customer comments, processing object donations and identifications
  • Act as a keyholder, unlocking and locking buildings as required

The successful candidate must have ability to act as Duty Manager on alternate Saturdays and at occasional out of hours events, as required, for which Time off in lieu will be given. Prepared to act as one of the Incident Management Team in a emergency, attending Heritage sites outside standard working hours as required

If you are interested, please respond with your CV and contact details or alternatively please call us on 02085302288

Job reference:
£10.00 - £10.50 ph
Immediate start
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