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Principle Associates  

ITIL Service Centre Manager

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We are currently recruiting for a Service Centre Manager based within Islington. The role of the ITIL Service Centre Manager is to build relationships with key senior staff in departments to better understand the needs of the business to deliver business benefits.

A ITIL Service Centre Manager will take responsibility for Incident resolution and ensure that established processes and procedures are followed from the Service Centre through to frontline support. Initiate process improvement and adoption of standardized models to develop quality management techniques. Drive continual service improvement within Infrastructure Services and to contribute to performance improvement initiatives.

  • To lead the support team, emphasising on using resources effectively and assisting the team in resolving complex and difficult problems by providing expert advice and technical support for a user base of 4500 staff
  • To ensure supplier contract management service level agreements are met and supplier performance is regularly reported
  • To ensure that the service adhere’ s to agreed SLA’s with the business while continuously evolving through service improvement
  • Assist the organisation with its transition from “service as is” to a new operating model for shared digital.
  • To develop, implement, and maintain policies, procedures, and associated training plans for the Service Centre technical, administration and support functions
  • To manage budgets for staffing, projects and relevant support contracts ensuring monthly forecasts are completed in accordance with council procedures

If you are interested, please respond with your CV and contact details or alternatively call us on 02085302288 to discuss in further detail.

Job reference:
£270 pd
Temporary or Contract
Immediate start
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