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Principle Associates  

Customer Services Advisor

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We are currently recruiting for two Customer Service Advisors based within Swale and Maidstone. Two positions available one for 25hour per week and one for 37hours per week.

  • To answer and respond to face to face, telephone and electronically delivered queries to the Customer Services Centre establishing which service is required and ensuring that appropriate information and advice is given.
  • To interpret queries/problems that are generated by enquiries from customers in order to generate solutions to meet their needs.
  • To re-route enquiries to the appropriate contact when unable to resolve a customer query and to monitor all responses.
  • To provide feedback to customers on the status of their enquiries and to record customer satisfaction using set criteria.
  • To contribute to continual improvements in customer care by embracing all new IT and systems developments and by giving regular feed-back to the CSC Manager.
  • To apply operating standards when responding to each call, to follow the Authority’s complaints procedure when appropriate, to ensure that customers are always provided with a responsive and efficient service.

If you are interested, please respond with your CV and contact details or alternatively call us on 02085302288 to discuss in further detail.

Job reference:
PSC-CSASM
Swale & Maindstone
£9.00 - £9.50 ph
Full-time
Temporary or Contract
Immediate start
Ongoing
 
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