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Principle Associates  

Complaints and Enquiries Officer

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Currently recruiting for a Complaints and Enquires Officer for the Royal Borough of Greenwich!

Purpose of Job

Logging and tracking responses on member’s enquiries, complaints and FOI’s and sending approved responses out. Ensuring that responses are within the target timescales and reporting to SMT.

Duties Include:

  • Responsible for the effective day to day delivery, review and monitoring of the Directorate’s complaints process.
  • Responsible for monitoring whether response to complaints and enquiries are provided in accordance with the agreed timescales, proposing solutions, improvements to procedures and taking appropriate action where timescales are not complied with.
  • Responsible for ensuring that enquiries and complaints from members of the public referring to service delivery are dealt with appropriately either verbally or in writing, drafting and collating responses from a number of departments where necessary.
  • Maintain an up to date knowledge, interpret and provide proactive input and advice to corporate reviews of complaints, enquiries and FOI procedures.
  • Prepare reports and briefings to Members and senior management as required based upon a meaningful analysis of data and assessment of related policy implications.

To apply please respond with your CV and contact details to this ad- alternatively please call 02085302288 for the direct email address and to speak to Georgina or Charlotte.

Job reference:
£15.00 - £17.00 ph
Temporary or Contract
Immediate start
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Contact Details

Soskia Beetham
Principle Associates
Telephone Number 020 8530 2288
Fax Number 020 8532 2210

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