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Advantage Technical Resourcing  

Customer Services Manager

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Customer Service Manager – Central London – Permanent – Up to £40k

Fantastic opportunity for a Customer Services Manager to join a global and leading organisation who specialise in organising exhibitions and conferences. The Customer Services Manager will support and lead a team of Customer Success Executives in its headquarters in London who are responsible for driving the service given to customers.

Responsibilities will include:

  • Instilling a culture of customer obsession into the team
  • Developing team member skills through training and coaching
  • Acting as a true customer champion around the business, ensuring the customer is at the heart of everything we do
  • Ensuring customers queries are answered promptly and accurately in line with SLA’s
  • Encourage customers to plan for the show, help where required but tailored to their needs
  • Making customers as effective and successful as possible which in return will increase ROI, thus retention rates and lifetime value.
  • Provide an excellent customer service experience to ensure they have the tools and knowledge they need to maximise the value they get from us

The successful candidate will ideally have:

  • Extensive customer success/service experience
  • Strong experience in increasing customer satisfaction and increasing retention rates
  • Experienced in leading and motivating an events/customer service team
  • Familiar with working with large brands in a corporate environment highly desirable
  • Excellent communication skills, both written and verbal
  • Strong team player
  • The capability to work in a fast paced environment whilst under pressure and manage a busy workload
  • Ambition to grow with the company and improve the way they work

If you are interested in learning more then please apply without delay with an up to date CV ASAP. Ref: 809810

Advantage Resourcing is a service driven recruitment consultancy.

Job reference:
City of London
Immediate start
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Contact Details

Advantage Resourcing
Advantage Technical Resourcing
Telephone Number 0161 871 8268

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