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Business Analyst

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Business Analyst, Digital Transformation, Microsoft Dynamics CRM, Dynamics, CRM, Agile, Map-out, Mapping Out, Agile Delivery Team, System Analysis, Process Design, As-is, To-be, Planning, Gathering Customer Feedback, Public Sector, Glasgow

Business Analyst, Public Sector Client, Glasgow, 6+ Months

Working on a digital transformation programme putting Microsoft Dynamics CRM at the heart of our interactions with users. The programme will continue to develop a web front end to interact with users through a secure account space, data will be fed to and from CRM to power transactions with users.

Working within an Agile service design, delivery and support team of circa 30 people responsible for digital transformation activities across the organisation. It’s a multidisciplinary team with software developers, testers, designers, user researchers, Dynamics developers, service designers and product owners. The BA will work closely within the service design team with product owners and service designers to engage with the wider business and map out new business processes to support the delivery of services to our users.

The specialist will support the implementation of SE’s digital transformation. This service design team are looking specifically at the systems and processes involved in managing financial transactions with businesses who have successfully applied for business support. The review of these services will require hands on business analysis as well as working within an agile delivery team with varied tasks involved day to day.

Key Skills/Experience

  • Experience being a hands on member of a multi-disciplinary agile delivery team taking on varied tasks
  • System analysis – experience engaging with product owner and other departments and suppliers in order to map out processes and associated system
  • Process design – experience working with a team to incrementally improve processes across the organisation
  • As a hands on member of an agile delivery team you will also be involved in tasks such as team planning, gathering customer feedback
  • Presenting learning's and findings to colleagues and stakeholders, getting involved with delivering team priorities.

Job reference:
Temporary or Contract
Immediate start
6+ Months
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Contact Details

Telephone Number 07446 890907

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