Find a nanny, babysitter or childminder — post your free profile at - opportunities through partnership log into your account
recruiter | candidate

« Return to Homepage


IT Service Manager

Get jobs like this by email... (We will never pass your details to third parties)

IT Service Manager – IT Service Management, Continual Service Improvement, CSI, ITIL, IT Relationship Management, Client Delivery Manager


Permanent – Salary £39,333 - £45,232 plus an enhanced pension and benefits

My client are a high level government organisation who manage the IT services for immigration, passports, drugs and crime policy, counter-extremism and counter-terrorism and works to ensure visible, responsive and accountable policing in the UK.

If you join them you'll be making a real difference. You could be designing and building solutions to help people prove their identity or apply for visas, or working on the critical IT systems that support policing and help protect UK borders.

This role sits within their live services team who are undergoing an exciting large IT transformation programme.

Responsibilities and accountabilities

The job holder will be assigned to a particular business area of the organisation, and has specific responsibility to:

  • Act as the client’s point of contact for the service delivery for all, or part, of a business. The Service manager (SM) is knowledgeable about the customers business and IT and brings this knowledge to the Service Operations
  • Acts as the integrator and provides two way communication between necessary Customers and the IT Suppliers and represents the user estate on change, incidents etc.
  • Ensure Customer receives the highest level of service from the Service Operations Team and Managed Suppliers
  • Identify, manage and escalate service risks in accordance with their policy and process
  • Projects/changes that may impact the customer organisation and represent customers in Operational Readiness Reviews.
  • Attend Change management meetings to ensure that customer impact of proposed changes are properly assessed and understood prior to approval
  • Represent customers on Major Incident and Service Continuity Restoration teams.

Essential Criteria

  • You will need to demonstrate within your application the following essential experience:
  • Strong technology based service management experience with ability to demonstrate effective customer focussed service
  • Must have demonstrable Relationship Management experience building and maintaining effective relationships with a current team, wider teams, suppliers and external
  • Must have established, led and or supported service review regimes with suppliers (internal and external) and business stakeholders, to drive required quality service delivery against agreed service levels and outcomes
  • A sound understanding of technology evidenced by insightful, knowledgeable and effective end to end service management of a range of complex, large and or disaggregated
  • Experience of driving continual service improvements through the measurement and challenge of services and processes, tools and capability.
  • Confidence and enthusiasm are important in order to demonstrate credibility and maintain engagement of

Desirable Experience

  • ITIL qualification
  • Knowledge of ServiceNow
  • Experience working in a SIAM model
  • Experience working in an Agile project delivery environment
  • Experience supporting the design, agreement and implementation of the relevant Service
  • Model standards and processes across a range of suppliers
  • Financial and or commercial knowledge in respect to technology delivered services
  • A relevant academic and/or vocational qualification

If this opportunity sounds of interest, please click “apply” or contact James Spence-Evans at Experis for further information.

Job reference:
Immediate start
Apply for this job
Send this job to your friend
If you have an account with us, log in now to pre-fill this form from your profile:
Apply Online
Are you a UK citizen or eligible to work in the UK?
Show calendar days
  (.doc, .docx, .pdf)
Would you like to upload your profile and CV to our website?
(Your contact details will only be shown to recruiters)

When you click on the Apply button above, you will be registered with and will receive daily Jobs by Email matching this job's criteria. We will send you an email including your password so that you can manage your account in the future. (If you already have an account, your current Jobs by Email settings will not be overwritten.)

Contact Details

Telephone Number 0161 924 3929

Our network » - the childcare, nursery and nanny job board   childcare, nursery
and nanny jobs - the social work, care and social housing job board   social work, care
and social housing jobs - the education, training and teaching job board   education, training
and teaching jobs - the medical, nursing and healthcare job board   medical, nursing
and healthcare jobs
The Supply Curve - jobs for economists
for economist jobs, econometrician jobs, and statistician jobs - nannies, babysitters, childminders babysitters, childminders and nannies
top of page | services | terms & conditions | privacy statement | ©