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Principle Associates  

Revenues Officer

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DUTIES AND RESPONSIBILITIES

  1. To deal with Council Tax & Housing Benefit enquiries, by telephone and electronic means (including taking payments) in accordance with customer care strategies and corporate policy.
  2. To be proficient in the use of Iworld Version 6, Anite and Crm systems.
  3. Previous experience of working within a Local Authority, within Revenues section is essential
  4. To deal with callers in a polite, friendly and efficient manner being sensitive to the needs of different customer groups, ensuring rapid and appropriate responses for customers who may be distressed, irate and aggressive, and including those with special needs.
  5. To work to a consistently high standard, and on own initiative, complying with systems developed to demonstrate quality, including external assessment and customer feedback.

PLEASE NOTE: Previous experience of working for a Local Authority, within Revenues section is essential. Also competent using Iworld V6, Anite and CRM

If you are interested in this role please send your CVS as soon as possible as this role is due to start asap.

Job reference:
PSC-Ro123
London Borough of Islington
£16.00 - £19.00 ph
  Depending on Experience
Full-time
Temporary or Contract
Immediate start
Ongoing
Apply by 30/06/2018
 
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Are you a UK citizen or eligible to work in the UK?
       
Do you have revenues experience?
       
Do you have Council Tax, Housing Benefit and Business Rates experience?
       
Can you use Iworld, Anite and CRM systems efficiently ?
       
Have you worked for local authority previously?
       
Have you worked in a customer focused environment previously?
       
 
 
 
 
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Apply by Telephone

Call Principle Associates on 020 8530 2288 quoting job reference PSC-Ro123.

Contact Details

Soskia Beetham
Principle Associates
 
Telephone Number 020 8530 2288
Fax Number 020 8532 2210

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