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Principle Associates  

Customer Service Officer X 2 Positions

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Currently recruiting for x2 Customer Service Advisers (waste collections) for the Peterborough (PE1) area to start asap!

Shift pattern of 8am to 4.30pm or 8.45am - 5pm or 9.30 am to 6pm

Purpose of role:

  • To provide an efficient, effective and customer focussed first point of contact for customers telephoning and emailing Customer Services
  • To provide a knowledgeable and professional service covering a range of council services.
  • To manage customer contacts in an efficient, effective and caring manner
  • To ensure that excellent customer service is delivered

Duties include not limited to:

  • To provide a switchboard service to customers telephoning the council.
  • To deal with and resolve customer enquiries over a range of services, including responsibility for ensuring that further actions are taken or requested as appropriate.
  • Ensure information is entered correctly into the appropriate information systems, including an overarching CRM System
  • Refer to information provided as required to ensure consistency of responses.
  • To ensure customers contacting the Council by telephone and email receive an excellent level of customer service.

If you would be interested in the Customer Service position, please send your CV and availability or alternatively you can call 02085302288 and speak to Georgina or Charlotte.

Job reference:
PSC-Csope1
Peterborough
£8.50 ph
Full-time
Temporary or Contract
Immediate start
Ongoing
 
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Contact Details

Soskia Beetham
Principle Associates
 
Telephone Number 020 8530 2288
Fax Number 020 8532 2210

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