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HEO Incident Manager

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  • Help minimise service disruption and business impact to delivered services by contributing to effective Incident Management
  • Support the production of high quality and timely incident communications across a variety of channels.
  • Contribute to effective post incident resolution activities to ensure quality handover and interaction with Problem Management and other Service Management processes.
  • Build and manage effective relationships with internal/external suppliers and business and technology stakeholders.
  • Help identify and contribute to the implementation of tooling enhancements to support the Incident Management process.
  • Contribute to Continuous Service Improvement activities to identify and deliver opportunities to improve process.
  • Act as a champion of data quality and contribute to defining and measuring KPIs to support core Incident Management objectives.

Skills, Experience and Qualifications:


  • ITIL Foundation certificate.
  • Significant incident management experience of at least 1-2 years, working in either an incident manager or service desk role.
  • Experience working in a large and complex IT estate.
  • Strong written and oral communication skills with the ability to communicate effectively with senior stakeholders.
  • Experience of identifying and implementing process improvements.
  • Proven ability to build and maintain effective relationships (customers, colleagues and external parties).
  • Good general knowledge of IT hardware and software.


  • ITIL Intermediate – Service Operations
  • Experience working with Service Now
  • SC cleared.

It is essential you currently hold or are able to achieve and maintain SC clearance.

If you feel this opportunity is a match with your experience, career prospects or want to find out more information then please contact Georgina directly on 0161 924 3656.

Job reference:
Fantastic Benefits
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Contact Details

Telephone Number 0203 122 0200

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