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ServiceNow Consultant (SME)

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ServiceNow Consultant (SME), ServiceNow, support, installation, maintenance, development enhancements, ServiceNow Service Management Tool, administration, business services, configuration item relationships, business requirements, workflows, business solutions, ITIL, ServiceNow Developer, ServiceNow Developing, ServiceNow Certified,

ServiceNow Consultant (SME), Public Sector, Central London, 3-6 Months

Our public sector client requires a ServiceNow Consultant (SME) responsible for support, installation, maintenance and development enhancements of for ServiceNow Service Management Tool.

Key Skills/Experience

  • Maintain business services and configuration item relationships in ServiceNow tool
  • Maintain the integrity of the ServiceNow tool across production and non-production environments
  • Work with business users to identify and refine business requirements and workflows
  • Identify and define business solutions for ITIL users
  • Providing ServiceNow configuration and customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations
  • Designing, configuring and customising new applications and modules
  • Assisting in troubleshooting patch / release management issues
  • Aiding in translating business requirements into technical requirements
  • Implementing new functionality
  • Develop UI forms, fields, notifications, workflows and javascript server/client code
  • Maintain LDAP integration and user configurations
  • Maintain Single Sign-On integration
  • Build reports, gauges, and home pages
  • Maintain service level agreement (SLA) and monitor an SLA workflow
  • Create new service catalog requests and items with variables
  • Create, monitor, modify, and publish service catalog workflows with approvals
  • Create and use update sets to move customisation's between systems
  • Search, populate, and customise the knowledge base
  • Manage system access and security
  • Basic understanding of ITIL v3 methodologies
  • Working knowledge of relational databases
  • Ability to apply existing knowledge to resolve issues on unfamiliar systems
  • Able to gather and analyse information
  • Able to determine service impacts and risks
  • Logical and rational approach to problems
  • Able to prepare and deliver management briefings
  • Excellent written and oral communications skills and able to communicate at all levels, technical and non-technical
  • Ability to liaise and manage 3rd party suppliers
  • Able to understand and articulate complex ideas
  • Knowledge of MS Active Directory
  • Knowledge of working within the MS Azure environment
  • Experience of ServiceNow HR
  • Powershell scripting
  • Integration experience with Active Directory using methods such as LDAPs.
  • Single Sign-on using SAML 2.0.
  • Web Services integration experience

Job reference:
PSC-J383530A
London
Competitive
Full-time
Temporary or Contract
Immediate start
6+ Months
 
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