Find a nanny, babysitter or childminder — post your free profile at - opportunities through partnership log into your account
recruiter | candidate

« Return to Homepage


2nd Line Support (Time Recording System Administrator)

Get jobs like this by email... (We will never pass your details to third parties)

2nd Line Support, Online Time Recording System Administrator, Cloud-based System, Cloud, Administrating, Administration, Time Recording System, User Accounts, Activation, Deactivation, Licensing, Correction, Database, Requests, Administrative Issues, Troubleshooting, Public Sector, Government

2nd Line Support (Online Time Recording System Administrator), Public Sector, London, 6 Months

Administrator Role

Our public sector client’s Change Team are leading implementation of a cloud-based system that aims to modernise and streamline how legal advisory team record their time. The project is in its pilot phase, trialling the system with a small number of teams. Completion of the pilot is expected to commence to a full rollout phase. The successful candidate will play an integral role in delivering this project and establishing and maintaining the administrative and support processes for ongoing management of the time recording system.

The role will initially be offered as a fixed term contract for six months.

Main tasks and duties

  • Creating and maintaining user accounts, including activation, deactivation, licensing, and correction.
  • Managing accounts for users who move teams within the organisation
  • Updating and maintaining a database of work areas, activities, bills and other aspects that teams record time against.
  • Creating and maintaining logs of requests, issues, and administrative activity to inform the evaluation of the pilot and time recording system.
  • Troubleshooting incidents raised by users and other stakeholders, and solving or escalating where necessary.
  • Liaising with the external supplier and organisation’s corporate teams to manage any incidents, administration, change requests and escalating issues as required.
  • Liaising with the corporate teams, advisory team Super Users and Business Managers in relation to management information and reporting.
  • Liaising with individual team members in instances of system outage or fault.
  • Conducting quality assurance of reports generated from the database and following up on any resulting issues.
  • Working closely with the project team to ensure that any risks, issues or change requests are followed up and implemented.

Person Specification

The successful candidate should demonstrate:

  • Experience with using systems or providing system administration support.
  • Problem solving skills.
  • A keen eye for detail.
  • A methodical approach to work.
  • Excellent organisational skills.
  • The ability to interact with a wide range of stakeholders.
  • Experience with Microsoft Excel.
  • Previous experience working with databases is desirable.

Job reference:
Temporary or Contract
Immediate start
6 Months
Apply for this job
Send this job to your friend
If you have an account with us, log in now to pre-fill this form from your profile:
Apply Online
Are you a UK citizen or eligible to work in the UK?
Show calendar days
  (.doc, .docx, .pdf)
Would you like to upload your profile and CV to our website?
(Your contact details will only be shown to recruiters)

When you click on the Apply button above, you will be registered with and will receive daily Jobs by Email matching this job's criteria. We will send you an email including your password so that you can manage your account in the future. (If you already have an account, your current Jobs by Email settings will not be overwritten.)

Contact Details

Telephone Number 07446 890907

Our network » - the childcare, nursery and nanny job board   childcare, nursery
and nanny jobs - the social work, care and social housing job board   social work, care
and social housing jobs - the education, training and teaching job board   education, training
and teaching jobs - the medical, nursing and healthcare job board   medical, nursing
and healthcare jobs
The Supply Curve - jobs for economists
for economist jobs, econometrician jobs, and statistician jobs - nannies, babysitters, childminders babysitters, childminders and nannies
top of page | services | terms & conditions | privacy statement | ©