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Quality Manager

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Quality Manager



Job Purpose

To develop and oversee the implementation of the quality measures contained in the Service’s Performance Management Framework, established to monitor and assure the quality and performance of debt services against key metrics.

To engage, influence and support commissioned services to deliver improvement activity raising the quality and consistency of debt advice provided, and increasing the positive outcomes from advice, achieved by over indebted clients in commissioned services.

To provide the link between the Quality function and Commissioning process. To analyse internal and external insight to identify suitable strategic and localised quality initiatives to be embedded across commissioned services, to embed the delivery and culture of high quality and efficient services.

Essential Criteria

  • Proven knowledge of quality and continuous improvement/development or similar in a relevant area.
  • Strong leadership skills
  • Excellent stakeholder management skills
  • Effective and impactful communication and presentation / facilitation skills.
  • Good analytical skills with an understanding of the important drivers of advice quality and client outcomes
  • Strong organisation, prioritisation and planning skills.
  • Solid team player and experience of project working
  • Comfortable dealing with senior stakeholders and third-party suppliers
  • An understanding of the Debt Advice landscape in the UK
  • UK wide travel required

If you're interested in finding out more please click apply or contact Emily Gandy at Experis on 0161 924 3639

Job reference:
City of London
Excellent Benefits
Immediate start
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Contact Details

Telephone Number 0161 924 3639

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