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G7 Tooling Manager

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What are we looking for?

Our client are in the process of building an enterprise class IT Operations Centre (ITOC) in Salford.

The success of the ITOC is dependent on having the appropriate network, systems and software monitoring tools in place, and it will be your responsibility to define and own the monitoring tools or building blocks to set the wheels in motion.

Skills, Experience and Qualifications:


  • Good understanding of monitoring tools and how they can be used to monitor the health of business services.
  • Experience of working with monitoring tools such as SolarWinds/SCOM.
  • Manage the implementation of strategic monitoring tools across the Home Office estate (e.g. provide delivery schedule, create progress reports).
  • Experience of working with commercial procurement processes.
  • Understanding of ITIL, with a minimum of an ITIL Foundation qualification.
  • Ability to manage suppliers.
  • Ability to deal with a range of stakeholders within the business
  • Stakeholder engagement to gain agreement and acceptance of the artefacts (plans, requirements etc.) produced as part of the Monitoring Tool implementation process.
  • Experience of working within a NOC or SOC environment.


  • Understanding of ITIL event monitoring and management processes.
  • Understanding of IT Service Operations.
  • Understanding of IT Operations Centres and/or other types of Operation Centre e.g. NOC or SOC.
  • Understanding of DevOps.
  • Some experience with ServiceNow event management.
  • Knowledge and experience of ITIL Application Management.
  • Knowledge and experience of requirements gathering.
  • Management of individuals or small teams.

It is essential that you currently hold or are able to achieve and maintain SC clearance.

If you feel this opportunity is a match with your experience, career prospects or want to find out more information then please contact Georgina.

Job reference:
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Contact Details

Telephone Number 0203 122 0200

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