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Performance & Improvement Advisor

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Performance & Improvement Adviser

Debt Advice



Overall Job Purpose

  • To support the effective implementation of debt advice quality programme, including the measurement, monitoring and evaluation of debt advice performance against critical risk factors.
  • To advise on optimisation of the quality of debt advice provision, client experiences, and effective cost containment.

Essential Requirements

  • Experience in data management and decision support/business intelligence, including data analysis and report generation.
  • A solid understanding and ability to apply outcomes measurement, data analysis and interpretation, measurement and evaluation planning, target setting, and improvement frameworks and methodologies.
  • Knowledge and experience with basic training techniques and teaching/facilitation an asset.
  • Knowledge of analytical, statistical and modeling tools and methodologies and their potential applications to determine most appropriate methods for various analytical needs.
  • Knowledge of process management and continuous improvement tools, techniques, research, theories, trends, and measures.
  • Good understanding of indicator development.
  • Strong IT skills and proficient using MS Office (especially Excel) skills to Macros/ VBA level or above.
  • Strong prioritisation and planning skills and the ability to work as part of a team and confident working alone.
  • The post holder will be expected to travel occasionally and may be required to stay overnight away from home.

If you're interested in finding out more please click apply or contact Emily Gandy at Experis on 0161 924 3639

Job reference:
City of London
Excellent Benefits
Immediate start
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Contact Details

Telephone Number 0161 924 3639

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