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User Researcher

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User Researcher, User Research, UX Researcher, UX Research, Agile, Session Planning, Script Delivering, Reporting, Research Candidates, Accessibility Needs, Dedicated Labs, Guerilla Testing, Onsite Research, Customer Experience Mapping, Discovery, Delivery, Go-Live, User Centred Design, Public Sector

User Researcher, Public Sector (Outside IR35), 12 Months, London

Our Public Sector client require a user researcher to work within the Digital Team with other researchers.

The key activities for this engagement are to provide:

• User research planning and execution with staff, Londoners and other appropriate representatives of users of our clients digital systems

• Communication of research insights to digital product owner and other stakeholders

• Arrangement of resources for the above

• Training of our client on user research tools and techniques

Key Skills/Experiences

  • Have baseline Personnel Security Standard (BPSS) security clearance
  • Have experience of working with multidisciplinary Agile teams
  • Have experience of owning every stage of research including session planning, script delivering results to a wide variety of stakeholders preparation and undertaking sessions as well as compiling reports
  • Have experience of leading on recruitment of research candidates
  • Have experience of working with research candidates spanning a range of demographics ensuring minority / hard to reach groups, such as those with accessibility needs, are represented
  • Have experience of working in a wide range of contexts including Dedicated Labs, Guerilla Testing and onsite research (businesses, user homes, etc)
  • Have experience of usability testing with a wide variety of prototypes (paper outlines, clickable demos, early software deliveries)
  • Have experience of using of a wide range of user research tools and techniques (e.g. customer experience mapping, etc)
  • Have experience of delivering actionable user research insights in every stage of a project including discovery, delivery and post go-live (for continual iterative improvement)
  • Able to present findings and related design / business recommendations and customer insights to senior decision makers
  • Have experience of providing value-for-money user research with limited budgets
  • Have experience of training other members of staff in user research tools and techniques
  • Keen to evangelise user centred design principles best practice

Job reference:
PSC-J389350A
London
Competitive
Full-time
Temporary or Contract
Immediate start
12+ Months
 
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