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Experis  

Service Design Manager

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Service Design Manager (not for profit, debt advice, behaviour change, service design)

London – Salary up to £55,000 plus benefits

Service Design – we are looking to recruit a Service Design Manager to work for a consumer focused, money guidance not for profit organisation, based in Holborn, Central London. They are seeking someone who has a strong background in academia whilst having experience service design in a broader sense.

As a Service Design Manger, you will initiate and manage service design experiments across existing and emerging channels of debt advice delivery in conjunction with external partners. The position will also look at improving the impact of debt advice services, including through better client outcomes, increased capacity and greater efficiency through the implementation of well-evidenced interventions in the client journey.

To enable you to make an effective contribution within this position, the successful candidate would possess for following skills/experience below:

  • Proven expertise in service design, innovation, development and implementation
  • Knowledge and/or experience of the financial services landscape in the UK, particularly the debt advice sector, including regulation, solutions and best practice.
  • Stakeholder management experience, especially in the piloting of new approaches to service delivery
  • Experience in delivering changes across diverse forms of service delivery
  • Ability to work collaboratively and achieve consensus amongst stakeholders with divergent viewpoints
  • Excellent report writing and management skills including the ability to, analyse findings and complex data, draw insightful conclusions and make compelling recommendations to decision makers.
  • Significant exposure to and experience of customer journey mapping
  • Understanding of behavioral science and its application
  • Proven project management capability and experience of leading complex end to end projects.
  • Excellent communication, influencing and presentation skills with both internal and external stakeholders
  • Strong prioritisation and planning skills.
  • Ability to work within cross functional teams.
  • Strong proficiency with all standard MS Office applications.

If this opportunity sounds of interest, please click “apply” or contact James Spence-Evans at Experis for further information.

Job reference:
PSC-J389726A
City of London
Benefits
Full-time
Permanent
Immediate start
Permanent
 
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Contact Details

Experis
 
Telephone Number 0161 924 3929

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