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IT Operations Analyst

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IT Operations Centre Analyst – Manchester

24x7 Shift Pattern - Competitive Salary + Shift Allowance

One of our major clients, are seeking 7 ITOC Analysts to join their IT Operations Centre based in Salford, Manchester.

The team aims to provide a cutting edge IT Operations Centre (ITOC) service that will provide real time monitoring of the core technology, infrastructure, applications and services within the organisation providing a holistic single operational view of our enterprise estate, related technologies, services and complex interfaces.

Working in shifts responsibilities for the role will include:

  • Monitor the infrastructure, the network and associated applications for alerts and events to provide immediate response to issues;
  • Diagnose and gather data for problem resolution to support root cause analysis;
  • Actively participate in problem resolution within agreed parameters ensuring issues are logged correctly and successfully closed or escalated to the appropriate 3rd Line resolver group;
  • Ensure efficient handover of outstanding issues, delivering sufficient knowledge to aid quickest resolution across technical teams, suppliers and incident management etc

Essential Criteria

  • Good analytical and communication skills;
  • Ability to work as part of a team and to liaise with stakeholders and customers;
  • Ability to decompose large problems into smaller ones, devising solutions to resolve them, and then joining these small solutions together to solve the original large problems;
  • Knowledge of networks, hypervisors, operating systems, middleware, and applications.

Please apply by following the link below or contact Jonny Mills at Experis for further details.

Job reference:
Immediate start
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Contact Details

Telephone Number 0161 924 1350

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