Find a nanny, babysitter or childminder — post your free profile at - opportunities through partnership log into your account
recruiter | candidate

« Return to Homepage


Service Design Manager

Get jobs like this by email... (We will never pass your details to third parties)

Service Design Manager (not for profit, debt advice, behaviour change, service design)

London – Salary up to £55,000 plus benefits

Service Design – we are looking to recruit a Service Design Manager to work for a consumer focused, money guidance not for profit organisation, based in Holborn, Central London. They are seeking someone who has a strong background in academia whilst having experience service design in a broader sense.

As a Service Design Manger, you will initiate and manage service design experiments across existing and emerging channels of debt advice delivery in conjunction with external partners. The position will also look at improving the impact of debt advice services, including through better client outcomes, increased capacity and greater efficiency through the implementation of well-evidenced interventions in the client journey.

To enable you to make an effective contribution within this position, the successful candidate would possess for following skills/experience below:

  • Proven expertise in service design, innovation, development and implementation
  • Knowledge and/or experience of the financial services landscape in the UK, particularly the debt advice sector, including regulation, solutions and best practice.
  • Stakeholder management experience, especially in the piloting of new approaches to service delivery
  • Experience in delivering changes across diverse forms of service delivery
  • Ability to work collaboratively and achieve consensus amongst stakeholders with divergent viewpoints
  • Excellent report writing and management skills including the ability to, analyse findings and complex data, draw insightful conclusions and make compelling recommendations to decision makers.
  • Significant exposure to and experience of customer journey mapping
  • Understanding of behavioral science and its application
  • Proven project management capability and experience of leading complex end to end projects.
  • Excellent communication, influencing and presentation skills with both internal and external stakeholders
  • Strong prioritisation and planning skills.
  • Ability to work within cross functional teams.
  • Strong proficiency with all standard MS Office applications.

If this opportunity sounds of interest, please click “apply” or contact James Spence-Evans at Experis for further information.

Job reference:
City of London
Immediate start
Apply for this job
Send this job to your friend
If you have an account with us, log in now to pre-fill this form from your profile:
Apply Online
Are you a UK citizen or eligible to work in the UK?
Show calendar days
  (.doc, .docx, .pdf)
Would you like to upload your profile and CV to our website?
(Your contact details will only be shown to recruiters)

When you click on the Apply button above, you will be registered with and will receive daily Jobs by Email matching this job's criteria. We will send you an email including your password so that you can manage your account in the future. (If you already have an account, your current Jobs by Email settings will not be overwritten.)

Contact Details

Telephone Number 0161 924 3929

Our network » - the childcare, nursery and nanny job board   childcare, nursery
and nanny jobs - the social work, care and social housing job board   social work, care
and social housing jobs - the education, training and teaching job board   education, training
and teaching jobs - the medical, nursing and healthcare job board   medical, nursing
and healthcare jobs
The Supply Curve - jobs for economists
for economist jobs, econometrician jobs, and statistician jobs - nannies, babysitters, childminders babysitters, childminders and nannies
top of page | services | terms & conditions | privacy statement | ©