Find a nanny, babysitter or childminder — post your free profile at
publicsectorcareers.org - opportunities through partnership log into your account
recruiter | candidate

« Return to Homepage

Advantage Technical Resourcing  

Helpdesk Analyst

Get jobs like this by email... (We will never pass your details to third parties)
 

  • *Helpdesk Analyst - 12 month contract -up to £28976 per annum - Reading **

Our client is a leading IT and gaming organisation based in reading who are looking for an experienced helpdesk analyst to join there busy team.

If you are interested in this role please send your CV urgently, there is a deadline on this role so respond early to avoid missing out. Unfortunately due to the large number of applicants individual feedback cannot always be given.

The Compensation Helpdesk Analyst will partner cross team to help investigate and triage our clients current and aged helpdesk queries to bring to resolution

Key Responsibilities:

Review aged items and investigate cause and steps taken to date to resolve
Review current and new tickets that come into all queues to spot trends.
Partner with helpdesk ops, wider ops team and compensation analysts on their assigned tickets.
Identify ways to improve ticket lifecycle and remove roadblocks to streamline processes.
Review, analyse and report out on trends, ticket spikes and P1 incidents.
Partner cross team with other WWIC functions and IT to bring issues to closure.
Help to manage our SLA and investigate all incidents that slip beyond agreed SLA timeline.
Lean in during peak periods in any compensation operations capacity needed to support the team goals and milestones

Experience required for this role:

Bachelor's degree an advantage but not essential
Proven background in a helpdesk or Call Centre environment, analytical role, and stakeholder engagement.
Proficiency using Microsoft Excel
Detailed oriented & thorough
Excellent planning and time management skills
Excellent interpersonal skills, given cross collaboration partnerships needed to be successful.

To apply for this role please send through your CV for consideration and we will be in touch should your experience match our criteria. Unfortunately due to high volume we will only be able to contact those who have been shortlisted. Ref.819148

Advantage Resourcing is a service driven recruitment consultancy.

Job reference:
PSC-AdvEU_819148
Reading
Competitive
Full-time
Temporary or Contract
Immediate start
12 MONTHS
 
Apply for this job
 
 
Send this job to your friend
If you have an account with us, log in now to pre-fill this form from your profile:
   
Apply Online
Are you a UK citizen or eligible to work in the UK?
       
 
 
 
 
Show calendar days
 
 
 
 
  (.doc, .docx, .pdf)
 
 
Would you like to upload your profile and CV to our website?
(Your contact details will only be shown to recruiters)
   
   
     

When you click on the Apply button above, you will be registered with publicsectorcareers.org and will receive daily Jobs by Email matching this job's criteria. We will send you an email including your password so that you can manage your account in the future. (If you already have an account, your current Jobs by Email settings will not be overwritten.)

Contact Details

Advantage Resourcing
Advantage Technical Resourcing
 
Telephone Number (0)161 286 4981

Our network »   greatcare.co.uk - the childcare, nursery and nanny job board   childcare, nursery
and nanny jobs
  greatsocialcare.co.uk - the social work, care and social housing job board   social work, care
and social housing jobs
  greateducation.co.uk - the education, training and teaching job board   education, training
and teaching jobs
  greathealthcare.co.uk - the medical, nursing and healthcare job board   medical, nursing
and healthcare jobs
The Supply Curve - jobs for economists
for economist jobs, econometrician jobs, and statistician jobs childcarenow.co.uk - nannies, babysitters, childminders babysitters, childminders and nannies
 
top of page | services | terms & conditions | privacy statement | © publicsectorcareers.org