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Advantage Technical Resourcing  

Helpdesk Analyst

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  • *Helpdesk Analyst - 12 month contract -up to £28976 per annum - Reading **

Our client is a leading IT and gaming organisation based in reading who are looking for an experienced helpdesk analyst to join there busy team.

If you are interested in this role please send your CV urgently, there is a deadline on this role so respond early to avoid missing out. Unfortunately due to the large number of applicants individual feedback cannot always be given.

The Compensation Helpdesk Analyst will partner cross team to help investigate and triage our clients current and aged helpdesk queries to bring to resolution

Key Responsibilities:

Review aged items and investigate cause and steps taken to date to resolve
Review current and new tickets that come into all queues to spot trends.
Partner with helpdesk ops, wider ops team and compensation analysts on their assigned tickets.
Identify ways to improve ticket lifecycle and remove roadblocks to streamline processes.
Review, analyse and report out on trends, ticket spikes and P1 incidents.
Partner cross team with other WWIC functions and IT to bring issues to closure.
Help to manage our SLA and investigate all incidents that slip beyond agreed SLA timeline.
Lean in during peak periods in any compensation operations capacity needed to support the team goals and milestones

Experience required for this role:

Bachelor's degree an advantage but not essential
Proven background in a helpdesk or Call Centre environment, analytical role, and stakeholder engagement.
Proficiency using Microsoft Excel
Detailed oriented & thorough
Excellent planning and time management skills
Excellent interpersonal skills, given cross collaboration partnerships needed to be successful.

To apply for this role please send through your CV for consideration and we will be in touch should your experience match our criteria. Unfortunately due to high volume we will only be able to contact those who have been shortlisted. Ref.819148

Advantage Resourcing is a service driven recruitment consultancy.

Job reference:
Temporary or Contract
Immediate start
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Contact Details

Advantage Resourcing
Advantage Technical Resourcing
Telephone Number (0)161 286 4981

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