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Advantage Technical Resourcing  

Credit Controller

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Job Title: Credit Controller

Location: M25 Leatherhead with occasional travel UK wide

Duration: 2 months (to cover sick leave and phased return)

  1. 5 hours/40 per week

Brief description: ROLE PURPOSE To support the effective, efficient, best in class recovery of costs for the repair of damage to the network from the responsible parties and adhere to a robust set of performance KPI’s and financial targets.

Financial: Varies depending on size of claims (typically ranging from £2,000 to £20,000 per claim)

Organisational: Manage personal time and workload efficiently

INTERFACES, Internal: All areas of CPS business with key interfaces with the Commercial, Finance and Service Delivery Teams.

External: Insurers, loss adjusters, solicitors, MIB, general public, HE and Police.


Effective and efficient Credit control in a target driven highway services operating environment

• Manage ledger to ensure it is kept up to date

• Provide exceptional customer service to all customers (internal and external)

• Collection and processing of information relating to all types of claims.

• Negotiate settlement of claims with insurer and general public.

• Prepare claims documentation for payment

• Chase outstanding invoices and report on aged balances.

• Respond to queries coming into the Claims Team in a timely manner.

• Where necessary investigate unapplied / unidentified cash receipts

• Work to achieve targets and objectives set by the Claims Manager – Operations

• Comply with finance processes, policies, controls and regulatory framework

• Document storage and file management

• Put forward improvement proposals where appropriate

• Support the process of the reimbursement of costs to third parties for damage incurred whilst on the network (“red claims”).

• Any ad-hoc tasks as instructed by line manager


Qualifications/ skills/ experience:

• Experience of working in a credit control, administration or claims management environment preferably within the highways services or insurance sector.

• Good verbal and written communication skills.

• Excellent computer and administrative skills.

• Level 2 diploma in Credit Management (CII, CILA or equivalent)

Personal attributes:

• Excellent team player

• Able to deal with a high number of claims and associated queries (telephone and written)

• Organised and proactive

• Ability to work under pressure and to deadline and targets

• Excellent attention to detail and accuracy with data input

• Excellent communicator with excellent telephone manner and customer service skills

• Ability to create strong lasting working relationships both intercompany and with suppliers and stakeholders in order to enable efficient and effective debt chasing.

• Working knowledge of multicurrency ERP system (preferably Oracle) and confidence in Excel.

• Tact and discretion for dealing with sensitive information

• Ability to communicate effectively across many levels of the organizsation

• Experience in finance and/or an insurance work environment


• Ideally an experienced clerk with a proven track record of operating within a fast paced multi-client Accounts receivable department

• Ideally proven credit control experience

• Ideally have previously worked in the construction or maintenance sector


• Oracle ERP, MS Office, general PC computing

BEHAVIOURAL COMPETENCIES Results Driven: Demonstrates a passion and excitement for his/her work. Tackles problems head-on and works to resolve them without delay.

Focus on Excellence: Willing to go the extra mile to exceed expectations. Continually searches for ways to add value and take performance to the next level.

Teamwork & Collaboration: Puts aside personal agendas to work for the benefit of customers and suppliers and other stakeholders. Proactively builds knowledge through sharing knowledge, ideas and expertise with others.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Actively collects customer information and uses it to improve services and solutions. Manages the experience of customers to ensure positive relationships are established and maintained.

Operational Excellence: Plans and organises work to safely achieve maximum efficiency and output. Delivers results consistently.

Adaptability: Learns quickly. Adapts positively to changing business and customer demands. Is energised by change.

Advantage Resourcing is a service driven recruitment consultancy.

Job reference:
Temporary or Contract
Immediate start
2 Months
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Contact Details

Advantage Resourcing
Advantage Technical Resourcing
Telephone Number (0)1618718286

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