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Telephony Architect

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Skills & Experiences

  • Demonstrable experience of working within a large-scale Telecom/IT environment, ideally in an organisation where you architected a modern call centre telephony service.
  • It is essential you have experience of cloud PBX/telephony services and unified communications (such as integration with Office 365)
  • Experience in an enterprise architecture role.
  • Experience in the telephony industry, preferably in delivering call centre and corporate telephony solutions.
  • Knowledge of Nuance Conversational Interactive Voice Response (IVR) services to support human-like interactions that allow individuals to self-serve.
  • Proven experience using agile methodologies
  • Previous work covering data privacy, covering compliance with Data Protection and GDPR legislation, and a strong data security model
  • Experience of application and telephony integration (CTI)

Amongst other great benefits please find the below:

  • We will pay 20% into your pension with your contribution being 7%
  • Flexible working & possible remote working if desired
  • 25 days annual leave (excluding bank holidays), increasing by one day each year up to 30 days pro-rata
  • Gain certifications, utilise study leave and attend government technologies forums
  • Benefit from our extensive learning and career development interactive portals;

Please contact Oliver Hurved at Experis on Linkedin or on 0161 924 3659

Job reference:
Immediate start
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Contact Details

Telephone Number 0161 924 3659

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