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User Researcher (SC Cleared - Remote Working)

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User Researcher, User Research Lead, Senior User Researcher, User Research Consultant, User Research Specialist, UX Research Lead, UX Research Consultant, User Research, GDS, Government Digital Service, GDS Standards, Government Digital Service Standards, Prototyping, Beta, Alpha, User Journey, SC Cleared, Security Clearance, Clearance SC

User Researcher (SC Cleared), Remote Working, 3+ Months, Public Sector (Outside IR35)

Our client requires a user researcher for Beta phases of the Request a Service Record Project to be responsible for identifying user needs and influencing service design to meet them. You will work closely with project team to iterate the service and to ensure compliance with the Government Digital Service Standard.
The successful candidate will support the service manager to ensure that our client meets its business objectives for enhancing access to historic services records and will join a team which includes Service Manager, Delivery Manager, Technical Architect, Developer and Solutions Architect.

You will work with Subject matter experts from Disclosure Branches, Policy Leads and members of the public including key user groups for example, genealogists.

Key Responsibilities

  • Identify and engage users (including assisted digital users)
  • Develop and exploit user stories
  • Work closely with a Developer and project team to iterate and test prototypes with users and service delivery organisations feeding into product iterations through Beta product development cycles
  • Ensure compliance with Government Digital Service Standards.

Key Skills / Experience

  • Experience of agile working alongside a developer and technical architect using centred design practices to ensure user stories and user research are at the heart of product design.
  • Proven ability to design services to meet valid user needs including planning, designing and conducting usability testing of prototypes.
  • Experience of mapping user journeys.
  • Excellent written and verbal communication including strong negotiation skills and the ability to influence external partners, suppliers and stakeholders.
  • Experience creating and delivering workshops.
  • Experience using analytics, research and insights to make improvements that meet user needs.
  • Experience Delivering outputs in line with Government Digital Service Standard and assessment process.
  • Ability to Identify users and potential users of specific, niche services in the public domain (particularly those similar to military service records service) and securing their participation in user research.
  • Experience identifying assisted digital users and engaging them to ensure the service is designed to enable maximum digital take up.
  • Proven ability to update user needs and user stories throughout the cycles of iterative product development to feed into prototype development and influence product direction

Job reference:
Temporary or Contract
Immediate start
3+ Months
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Contact Details

Telephone Number 07446 890907

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