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Advantage Technical Resourcing  

Customer Service/Order Management Manager

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  • *Customer service/Order management manager **- 6-9 month contract – £27 PAYE- Darlington **

Our client is a leading engineering organisation based in Darlington, who are looking for a Customer service Manager to join their busy team.

If you are interested in this role please send your CV urgently, there is a deadline on this role so respond early to avoid missing out. Unfortunately due to the large number of applicants individual feedback cannot always be given.

Key Responsibilities:

Lead Order Management & Sales Support organizations; maximize collaboration between teams to create a participative environment that maximizes team performance Play critical, contributory role in developing the Supply Chain Transformation strategy, vision and goals.
Ensure all site/regional initiatives & employee work-plans support the strategy Manage overall communication & interaction between Global Sales staff and site Operations on all order processing and customer matters Conceptualize, develop and implement strategy/tactics between Master Scheduling and Order Mgmt Customer service functions to improve overall order throughput Set clear, strategic direction for teams to work cross-functionally with Sales, Logistics, Engineering, Materials, Production, etc.
To improve the overall order life cycle and customer experience Develop functional excellence and expand support for all lines of business Create and ensure a customer focused culture is in place to support a global customer base
Work with customers directly on resolutions when escalated Expand “value – added “ service offerings within Sales Support function Develop a comprehensive communication plan that facilitates proactive interactions with global customer base to improve speed & efficiency in daily operations Orchestrate team’s involvement with Global system implementations/projects and act as expert consultant for Global OMCS Own and continue to redefine departmental metrics; ensure full utilization of metrics/data to drive process improvement and work priorities Manage departmental budget & AOP process Ensure alignment with key stakeholders (Sales & Distributor Leaders, Plant leadership,

Experience required for this role:

Customer service order management experience
Customer Order Management Concepts And Processes - Capable of training and coaching others in engine customer order management concepts and/or processes
Demand Forecasting Concepts And Processes - Understanding how customers, both external and internal, forecasts are derived
must have strong ability to multitask and prioritize based on customer demands and workload.
Some knowledge or awareness about coach and developing others
Solid understanding of how to establish plans. Develops plans that are thorough, realistic, and effective in meeting goals

All candidates for this role will be subject to standard checks should you be selected for interview

To apply for this role please send through your CV for consideration and we will be in touch should your experience match our criteria. Unfortunately due to high volume we will only be able to contact those who have been shortlisted. Ref.822258

Advantage Resourcing is a service driven recruitment consultancy.

Job reference:
Temporary or Contract
Immediate start
6 Months
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Contact Details

Advantage Resourcing
Advantage Technical Resourcing
Telephone Number (0)161 286 4981

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