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Senior On-Site Technician (ServiceNow)

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Senior On-site Technician (ServiceNow) – Southampton – 6 months

A Senior On-site Technician (ServiceNow) is required to join a multinational information technology client based in Southampton on a 6-month contract.

Key Skill:

  • ServiceNow

Key Responsibilities:
You will be responsible for:

  • Reviewing and maintaining a Configuration Management Database.
  • Auditing databases and hardware and ensuring relevant devices meet auditing requirements.
  • Liaising with the Service Desk team to troubleshoot, analyse, and resolve issues.
  • Device lifecycle management and maintenance, including provisioning, repairs and decommissioning.
  • Ensuring effective information sharing within teams by creating articles for the knowledge database.
  • Managing loan requests and recalling loaned hardware and other devices.
  • Supporting users by advising them on systems, services and products.
  • Liaising with 3rd party vendors and service providers including documenting error resolution, incident analysis and progress reports.
  • Installing and commissioning desktops and carrying out routine upgrades.
  • Translate technical language into non-technical language.

Suitable candidates must be willing and eligible to undergo clearance checks.

Job reference:
Temporary or Contract
Immediate start
6 Months
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