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Advantage Technical Resourcing  

Part-time Business Support Administrator

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Part time Business Support Administrator – £9.70 p/h PAYE - 6 Month Contract – Portsmouth

The Company

Advantage Resourcing are working closely with one of the UK’s leading defence companies to recruit for a part-time Administrator in their Portsmouth site. This role is likely to be extended and be a long-term placement.

The Role

Working 30 hours a week you will be expected to handle manage queries within a busy customer facing environment. This will involve dealing with queries from both individuals and different Business Units, which vary in complexity; from processing absences and overtime, to investigating pay queries and shift payments.

Main Duties:

  • Seeking to exceed Customers’ needs where possible by going above and beyond to find the best solution to their enquiry and leaving your customer feeling happy, confident and having had it fixed first time
  • Providing accurate and timely information to our customers in a professional way, this could be face to face, by email, over the telephone or via conference call
  • Adhering to established standards and processes ensuring that account adjustments fall in line with policy
  • Delivering on your assigned workload to ensure that personal and team targets are met. Working in a collaborative and supportive manner
  • Assisting in the ongoing review, development and implementation of changes to working procedures through a continuous improvement culture
  • Focusing on governance to improve service assurance, financial controls and reduction of risk

The Successful Candidate

  • Customer Service background in Defence/ Engineering/ Construction is ideal
  • Excellent communication skills and the ability to communicate clearly in various formats.
  • Solid organisational, time management & team working skills
  • Proficient user of IT, to include but not limited to, creating mail merges in Outlook, presenting information in PowerPoint, creating formulas, pivot tables and VLOOKUPs in Excel
  • Use of bespoke IT applications including query management tools such as ServiceNow, How2 and SharePoint
  • Knowledge of the Open Options application or other time and attendance systems would be advantageous

If you feel you have the relevant skills and experience for this role, please apply with your up to date CV. Ref. 823223

Advantage Resourcing is a service driven recruitment consultancy.

Job reference:
Temporary or Contract
Immediate start
6 Months
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Contact Details

Advantage Resourcing
Advantage Technical Resourcing
Telephone Number (0)161 817 6368

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