Find a nanny, babysitter or childminder — post your free profile at - opportunities through partnership log into your account
recruiter | candidate

« Return to Homepage


IT Service Delivery Manager

Get jobs like this by email... (We will never pass your details to third parties)

IT Service Delivery Manager – IT Service Delivery Manager, IT Delivery Manager

City of London - Permanent - £55,000 - £70,000 (plus benefits)

IT Service Delivery Manager - we are looking to recruit a IT Service Delivery Manager to join a forward thinking, innovative and dynamic global Reinsurance organisation, whom on currently undergoing a global digital transformation.

As an IT Service Delivery Manager you’ll have responsibility for managing and overseeing the delivery of IT services for the EMEA Business Units, including workplace, local infrastructure and local application services, whilst also managing the escalation of incident / problem / change requests as required, working closely with appropriate IT units.

Key Responsibilities:

  • Coordination of the service provisioning for the managed workplace including underlying IT infrastructure and disaster recovery solution to the customer, in collaboration with service units.
  • Understands the client business domains and develops excellent awareness of business unit characteristics (e.g. freeze periods, renewals), and strengths and weaknesses (e.g. LAN).
  • Good knowledge of service details for both IT and the customer, and advises both in the implementation.
  • Escalation point for critical IT incidents that can’t get resolved by the regional service desk or that have a major impact on local business.
  • Monitors service delivery performance based on service levels.



  • Excellent communication and facilitation skills
  • Experience in managing technical staff
  • Previous experience in managing SLAs
  • High proficiency in handling conflicts and escalations
  • Ability to motivate and connect with people
  • Very good understanding of ITIL principles
  • Good understanding of Microsoft offerings (O365, Azure)
  • Broad technical knowledge of the following:
    • Remote working technologies (Citrix, VPN, etc.)
    • Mobile working (iPhone, InTune, MAM)
    • Permission assignment
  • Technical documentation skills


  • ITIL certified
  • Project management experience
  • End user support experience
  • Knowledge of Insurance Markets
  • Contract management
  • SLA/OLA construction experience

If this opportunity sounds of interest, please click "apply" or contact James Spence-Evans at Experis for further information.

Job reference:
City of London
Immediate start
Apply for this job
Send this job to your friend
If you have an account with us, log in now to pre-fill this form from your profile:
Apply Online
Are you a UK citizen or eligible to work in the UK?
Show calendar days
  (.doc, .docx, .pdf)
Would you like to upload your profile and CV to our website?
(Your contact details will only be shown to recruiters)

When you click on the Apply button above, you will be registered with and will receive daily Jobs by Email matching this job's criteria. We will send you an email including your password so that you can manage your account in the future. (If you already have an account, your current Jobs by Email settings will not be overwritten.)

Contact Details

Telephone Number 0161 924 3929

Our network » - the childcare, nursery and nanny job board   childcare, nursery
and nanny jobs - the social work, care and social housing job board   social work, care
and social housing jobs - the education, training and teaching job board   education, training
and teaching jobs - the medical, nursing and healthcare job board   medical, nursing
and healthcare jobs
The Supply Curve - jobs for economists
for economist jobs, econometrician jobs, and statistician jobs - nannies, babysitters, childminders babysitters, childminders and nannies
top of page | services | terms & conditions | privacy statement | ©