Find a nanny, babysitter or childminder — post your free profile at - opportunities through partnership log into your account
recruiter | candidate

« Return to Homepage


Service Delivery Manager - IT Recruitment Project Solutions

Get jobs like this by email... (We will never pass your details to third parties)

Service Delivery Manager - Project Solutions

Predominantly based in Central London with travel to client offices required

Nature of the role

In a growing business function the role has a broad remit and will provide plenty of scope, challenge and opportunity. It is very much a ‘hands on’ role that requires a flexible approach and the ability to prioritise tasks to best serve existing service components. The Project Solutions Team has on-boarded a number of new services over the past 12 months and is now focussed on expanding further through Staffing as a Service and deliverables based engagements.

Key objectives

Service Management

  • Monitor and assess the performance of the existing service to ensure defined SLA's and KPI's are met.
  • Manage client billing processes.
  • Be a single point of contact to key client stakeholders
  • Develop and improve the service in line with client’s requirements.
  • Work closely with the Experis delivery teams to successfully deliver technical expertise and resource within the Staffing as a Service deployment.
  • Take ownership and be responsible for Continual Service Improvement initiatives

Service Optimisation

  • Map and document the clients engagement models
  • Documents existing methodologies and processes for building technical delivery teams
  • Consult with senior technical stakeholders to understand delivery challenges and propose effective solutions
  • Consult with client account Directors to propose and implement enhanced project delivery models
  • Use data analytics

The Ideal Candidate Profile

  • 5 - 10 years’ experience in the IT services industry ideally with a systems integrator
  • Ideally ITIL, Prince2, Agile or similar industry accreditation.
  • Experience ideally gained with a mid-market sized player.
  • Experience in delivering in an outsourced environment to SLAs and KPIs.
  • Digital/application delivery background
  • Ideally managed a board spectrum of resources (direct and/or dotted line)
  • Has experience of technical team optimisation in dynamic technical environments
  • Experience of working with senior management to accommodate changing business priorities
  • Has had commercial responsibility/exposure to maintaining and maximising profitability for Projects and Services
  • Graduate calibre. Ideally with a qualification in IT or related.
  • Excellent communication skills- written, verbal and presentation.
  • Comfortable at presenting solutions to a variety of audiences in a simplified way and running service review meetings.

If you think you may be a good fit please send over your CV for immediate review.

Job reference:
City of London
Immediate start
Apply for this job
Send this job to your friend
If you have an account with us, log in now to pre-fill this form from your profile:
Apply Online
Are you a UK citizen or eligible to work in the UK?
Show calendar days
  (.doc, .docx, .pdf)
Would you like to upload your profile and CV to our website?
(Your contact details will only be shown to recruiters)

When you click on the Apply button above, you will be registered with and will receive daily Jobs by Email matching this job's criteria. We will send you an email including your password so that you can manage your account in the future. (If you already have an account, your current Jobs by Email settings will not be overwritten.)

Contact Details

Telephone Number 0161 924 3639

Our network » - the childcare, nursery and nanny job board   childcare, nursery
and nanny jobs - the social work, care and social housing job board   social work, care
and social housing jobs - the education, training and teaching job board   education, training
and teaching jobs - the medical, nursing and healthcare job board   medical, nursing
and healthcare jobs
The Supply Curve - jobs for economists
for economist jobs, econometrician jobs, and statistician jobs - nannies, babysitters, childminders babysitters, childminders and nannies
top of page | services | terms & conditions | privacy statement | ©