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Advantage Technical Resourcing  

Contact Centre Manager

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Contact Centre Manager – Manchester – Perm – Up to £54K per annum

We are currently recruiting for a Contact Centre Manager to manage to lead an OmniChannel Contact Centre through a period of growth. This role would be suited to candidates with experience of managing an OmniChannel Contact Centre as well as a wide range of both private and public sector experience at a senior management level.

Duties:

  • Operational experience of running an OmniChannel Contact Centre
  • Ability to motivate and lead your staff to get the best from them
  • Client facing experience
  • Highly organised and have the ability to multi-task
  • Ability to understand complex team structures and projects and to relay this information clearly to staff and clients
  • Good problem-solving skills
  • Excellent attention to detail
  • Recognise and lead staff training and development needs

Skills and experience:

  • Substantial prior experience of effectively managing an OmniChannel Contact Centre is highly desirable
  • Wide ranging private and/or public sector experience at a senior management level
  • Candidates with a wide range of business growth experience are desirable
  • The ability to develop strong market knowledge of the business support networks across Greater Manchester
  • A track record of forming constructive partnerships with internal & external stakeholders
  • Line management experience and evidence of achieving success through staff that do not report directly to you

Please apply without delay as there is a deadline with this role. Ref: 825215

To apply for this role please send through your CV for consideration and we will be in touch should your experience match our criteria. Unfortunately due to high volume we will only be able to contact those who have been shortlisted

Advantage Resourcing is a service driven recruitment consultancy.

Job reference:
PSC-AdvEU_825215
Manchester
Competitive
Full-time
Permanent
Immediate start
Permanent
 
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Contact Details

Advantage Resourcing
Advantage Technical Resourcing
 
Telephone Number 0161 374 7973

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