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Advantage Technical Resourcing  

Customer Service Team Leader

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Customer Service Team Leader – Colchester – 9 month contract (Parental Leave Cover) – Up to £33K per annum (dependent on experience)

We are currently recruiting for a Customer Service Team Leader to work for a public sector body based in Colchester on a 9 month contract to cover a period of parental leave. Candidates with experience of leading teams within a contact centre environment are highly desirable for this role.

Duties:

  • Lead, motivate, support, empower and inspire a team, to deliver exceptional customer service.
  • Responsible for the operational delivery of services and resources through the line management of a team
  • Be accountable for the performance of the team and individuals setting clear direction through challenging but achievable goals.
  • Work collaboratively across the business and with external stakeholders and partners;
  • Responsible for managing incidents as they arise and using initiative and personal judgement to resolve escalated internal and external customer issues
  • Champion of innovation and change contributing to the development of policies, plans, procedures and practices to deliver economic and wider Customer Services goals.
  • Responsible for monitoring the effective use of operating procedures and processes, reviewing in line with best practice principles and identifying and implementing continuous improvement.
  • Responsible for delivering high standards of customer interaction through multiple technology solutions in accordance with Customer Service standards.

Skills and experience

  • Proficient in managing teams across multi locations
  • Astute in identifying early warning indicators in times of reduced performance or failing systems and processes.
  • Comfortable managing performance and monitoring KPIs
  • Candidates with experience of managing customer service teams within the public sector or within a complex contact centre environment are highly desirable for this role
  • Candidates with local authority, and/or their partners experience will have a distinct advantage

Please apply without delay as there is a deadline with this role. Ref: 825106

To apply for this role please send through your CV for consideration and we will be in touch should your experience match our criteria. Unfortunately due to high volume we will only be able to contact those who have been shortlisted

Advantage Resourcing is a service driven recruitment consultancy.

Job reference:
PSC-AdvEU_825106
Colchester
Competitive
Full-time
Temporary or Contract
Immediate start
9 Months
 
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Contact Details

Advantage Resourcing
Advantage Technical Resourcing
 
Telephone Number 0161 374 7973

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