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Advantage Technical Resourcing  

Customer Contact Advisors

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2 x Customer Contact Advisors – Cambourne – 3 month contract - £11.00-£12.60 per hour PAYE

We are currently recruiting for 2 x Customer Contact Advisors to work for a public sector organisation based in Cambourne. Candidates with experience of providing customer service within an omni-channel environment – including face-to-face are highly desirable.

Duties

  • Resolve queries and advise customers on a wide range of business services via multiple channels including: face-to-face at Reception, telephone, text message, email, web-chat and social media
  • To represent and champion the Customer Contact Service throughout the business.
  • To build relationships with customers
  • Maintain up to date knowledge and understanding of business services and systems used within the Customer Contact Service.
  • To proactively seek out and resolve potential issues before they arise, escalating more complex issues as appropriate.
  • To recommend service improvement opportunities both within the Customer Contact Service and the wider business.
  • Where appropriate, promote and encourage lower cost contact channels including self-service, web chat and email.

Please apply without delay as there is a deadline with this role. Ref: 825778

To apply for this role please send through your CV for consideration and we will be in touch should your experience match our criteria. Unfortunately due to high volume we will only be able to contact those who have been shortlisted

Advantage Resourcing is a service driven recruitment consultancy.

Job reference:
PSC-AdvEU_825778
Cambridge
Competitive
Full-time
Temporary or Contract
Immediate start
3 Months
 
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Contact Details

Advantage Resourcing
Advantage Technical Resourcing
 
Telephone Number 0161 374 7973

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