Find a nanny, babysitter or childminder — post your free profile at
publicsectorcareers.org - opportunities through partnership log into your account
recruiter | candidate

« Return to Homepage

Experis  

Service Desk Night Shift

Get jobs like this by email... (We will never pass your details to third parties)
 

Service Desk Night Shift

Cardiff

£23,000 + 15% shift allowance

Our client is a leader in the design, development and management of smart-ticketing solutions which help to join up passengers’ journeys across the UK.

Role Purpose

To provide technical and customer support to external and internal customers. Service Desk Experts provide responsive, professional and competent technical support of incidents. They influence and improve the quality of knowledge articles as well as support training activities within the desk environment. This role is for a night shift and is part of a 24/7 rota using 12 hour shifts – 4 on 4 off.

Key Accountabilities

  • Technical Capability. Works within a team as a systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes and contributing technically to service development) to support end users.

• Process. Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service.
• Service Level. Recognizes opportunities to improve performance against Service Level. Acts as a point of escalation for customers to resolve service delivery issues. Monitors performance through management platforms, statistical reporting and analysis.
• Project Work. Works within the team or under guidance with implementation of projects to meet service delivery requirements within own area of responsibility.
• Customer Relationship. Establishes working relationships with customer’s to deliver and enhance the service.
• Problem Solving. Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (both new and known), Escalates or gains support where appropriate. Proactively analyses, trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service.
• Business Awareness. Understands the requirements of the customer’s business, the scope of the contract and knows how issues impact the delivery of service.
• Professional Development. Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies and techniques to deliver an enhanced service.

Please apply by following the link or contact Jonny Mills at Experis for further details.

Job reference:
PSC-BBBH104265
Cardiff
Competitive
Full-time
Permanent
Immediate start
Permanent
 
Apply for this job
 
 
Send this job to your friend
If you have an account with us, log in now to pre-fill this form from your profile:
   
Apply Online
Are you a UK citizen or eligible to work in the UK?
       
 
 
 
 
Show calendar days
 
 
 
 
  (.doc, .docx, .pdf)
 
 
Would you like to upload your profile and CV to our website?
(Your contact details will only be shown to recruiters)
   
   
     

When you click on the Apply button above, you will be registered with publicsectorcareers.org and will receive daily Jobs by Email matching this job's criteria. We will send you an email including your password so that you can manage your account in the future. (If you already have an account, your current Jobs by Email settings will not be overwritten.)

Contact Details

Experis
 
Telephone Number 0161 924 1350

Our network »   greatcare.co.uk - the childcare, nursery and nanny job board   childcare, nursery
and nanny jobs
  greatsocialcare.co.uk - the social work, care and social housing job board   social work, care
and social housing jobs
  greateducation.co.uk - the education, training and teaching job board   education, training
and teaching jobs
  greathealthcare.co.uk - the medical, nursing and healthcare job board   medical, nursing
and healthcare jobs
The Supply Curve - jobs for economists
for economist jobs, econometrician jobs, and statistician jobs childcarenow.co.uk - nannies, babysitters, childminders babysitters, childminders and nannies
 
top of page | services | terms & conditions | privacy statement | © publicsectorcareers.org