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Advantage Technical Resourcing  

Case Administrator / PA

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Case Administrator / PA

Location: London, Skipton House

Pay: £175 per day PAYE

Hours: Full time, Mon – Fri, 37hrs pw

Duration: 3 months (possibility of extension)

The Case Administrator will be responsible for providing support to the investigation and resolution of complex supply cases, to ensure the case team can work quickly and efficiently to achieve outcomes as efficiently as possible.

Key responsibilities and tasks include:

  • Monitoring shared mailbox and liaising with Case Manager to provide prompt response to new complex cases raised through the escalation process and support them through to closure
  • Arranging and attending meetings and conference calls with determined Core Response Teams,note taking, recording and monitoring actions
  • Monitoring next steps and ensuring they are followed up to closure
  • Ensuring cases are maintained and up to date on the case management database
  • Validating disruption with originator to confirm and assemble key facts
  • Coordinating and communicating logistics instructions to external parties

Core competencies

  • Strong written and verbal communication skills
  • Good Microsoft office skills (Outlook/Excel/PowerPoint/Access)
  • A can-do attitude
  • Seeing the big picture
  • Making effective decisions
  • Leading and communicating


The individual will be responsible for monitoring cases with other members of the case team, arranging key meetings to ensure the appropriate stakeholder interaction takes place, as well as ensuring information management for each case is captured appropriately.

The individual will be a team player with strong written, verbal and organisation skills. They will maintain a delivery focus which enables the case team to deliver to tight timescales via the agreed resolution approach.

In addition, the individual will have strong administrative skills and experience, problem solving skills and a high level of accuracy when completing actions and tenacity.

  • Office administration roles
  • Project Support Officer

For more information please contact Katerina Jerabkova at Advantage Resourcing, please note internal reference 828412.

Advantage Resourcing is a service driven recruitment consultancy.

Job reference:
City of London
Temporary or Contract
Immediate start
3 Months
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Contact Details

Advantage Resourcing
Advantage Technical Resourcing
Telephone Number 0161 282 1770

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