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2nd Line Support

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2nd Line Support
Basingstoke

Excellent salary + benefits
Security Cleared – Defence
Shift Pattern – 24x7 365, 3 shifts/day

We’re looking for a 3rd Line App Support to join our client, a leading defence IT service + solutions provider, to support multiple products and systems for various high-profile customers. You’ll join the existing Shared Service Desk to provide support manage the resolution, keeping the Service Incident record updated in accordance with agreed SLA.

Candidates must be eligible for DV clearance and will preferably hold current SC

You will:

  • Monitor Notifications and Events generated by automated systems and act as required when events/notifications occur.
  • The Shift shall be responsible for all incidents logging, triage and assignment on both the Microsoft System Centre Service Manager Toolset and the Home Office ServiceNow Toolset. All incidents supported shall be Reported, Recorded, Routed and Managed.
  • Will receive incidents/faults from other RG support (Official Sensitive) manage the resolution, keeping the Service Desk record updated in accordance with agreed Work Instructions.
  • Will receive incidents/faults from 3rd Line support, pass the details to 3rd parties, manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed WI
  • Will receive and fulfil simple Service Requests for the account based on the defined Service Catalogue including add, change or remove access to Production or Pre-Production.

Technical Skills (an understanding of some or all):

  • Application Daily/Weekly/Monthly checks based on defined Work Instructions
  • Infrastructure Daily/Weekly/Monthly checks based on defined Work Instructions
  • Application patches deployment against the defined HOB applications/ infrastructure outside the core business hours
  • Support and participate as required in all Change Management Activities
  • Previous experience of working in a similar 2nd line support role.

The reward for the right candidate is an excellent opportunity to join an expanding organisation offering excellent long-term career prospects, as well as a competitive salary and full company benefits. Please apply with current CV indicating your relevant experience and qualifications.

We are fully committed to the development of a diverse workforce. Therefore, applications for employment are always fully considered, irrespective of gender, ethnic origin, race, faith, sexual orientation.

2nd Line Support
Basingstoke

Excellent salary + benefits
Security Cleared – Defence
Shift Pattern – 24x7 365, 3 shifts/day

Job reference:
PSC-BBBH111194
Basingstoke
Negotiable
Full-time
Permanent
Immediate start
Perm
 
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