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Advantage Technical Resourcing  

Customer Support Advisor

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Customer Support Advisor

Fulwood (Preston)

12 month (part time) Contract

£9.35 per hour paye

Advantage Resourcing are currently looking for a number of customer support advisors for a large defence organisation based in Fulwood. This role is a part time contract (27 hours per week) paying £9.35 per hour PAYE

You will be responsible for multichannel (telephone & email) interaction with the companies employees, working on an inbound Contact Centre providing advice on HR Policies, HR Processes and guidance on using the HR Information System and Services.

Key responsibilities and accountabilities

• Responsible for handling incoming calls and responding to emails from the companies employees with HR queries, aiming to resolve at first contact

• Ensure all information taken from calls is accurately logged on the system

• Take ownership and responsibility, from initial contact through to resolution

• Build and develop effective relationships with colleague groups including internal HR Shared Services, Shared Services and wider external business

• Ensure operating procedures and process standards are adhered to, including (but not limited to), internal call quality measures, data protection and confidentiality guidelines

• Support and contribute to the continuous improvement and implementation of new processes both within the HR Support team, HR Shared Services and wider Shared Services businesses

• Manage and achieve all personal performance standards, internal & external SLAs and quality measures.

• Provide training and support to other team members for your area of expertise to increase knowledge levels and help create a multi-skilled team

• Act as an ambassador for HR Shared Services and display desirable behaviours

Your Profile


  • The ability to explain things clearly and understand customers individual needs
  • Confidence using IT systems, and the ability to learn new systems and processes quickly
  • Excellent interpersonal, teamwork, customer service and communication skills
  • Self-motivated, enthusiastic with a positive attitude
  • Ablility to work in a fast paced multiskilled environment
  • Prepared to work flexibly to support the team and department
  • A high level of accuracy when dealing with high volumes of work • Minimum 5 GCSE’s grade A-C including English


  • Personal credibility and professional confidence
  • Experience of continuous improvement
  • Relationship building and influencing skills
  • Familiar with HR policy and practice
  • Ambition to progress and build a long term career

Contact centre experience

If you believe that you have the correct skillset for this role please apply or for a confidential conversation about the role contact David Catterall on 01612867768.

Advantage Resourcing is a service driven recruitment consultancy.

Job reference:
Temporary or Contract
Immediate start
6 Months
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Contact Details

Advantage Resourcing
Advantage Technical Resourcing
Telephone Number 0161 374 7973

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