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Infrastructure Support Analyst

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Infrastructure Support Analyst

£31,200 + Excellent Benefits

12 Month FTC

We have an opportunity for an Infrastructure Support Analyst to join one of our reputable clients based in Canary Wharf. They are a leader in their field and are heavily involved with the regulation of the private security industry.

Based at their new office in Canary Wharf. They are looking to take on an Infrastructure Support Analyst as they go through a mass OS upgrade and embark on their 365 journey early next year.


  • Maintain and develop the organisation’s ICT infrastructure and application suite in line with current strategy.
  • Provide effective 2nd and 3rd line support resolving incidents escalated from the ICT Service desk.
  • Provide support and implementation activities outside of agreed service hours operating periods.
  • Adhere to the organisation’s ICT change management policy.
  • Resolve incidents in line with agreed SLA’s.
  • Maintain the infrastructure service systems documentation.
  • Implement infrastructure changes to meet BAU and project requirements.
  • Liaise with the ITMS to resolve ITMS incidents escalated from the ICT service desk.
  • Ensure the organisation’s infrastructure is operated in line with HMG Security Policy Framework.
  • Assist in the development and testing of the ICT BC and DR arrangements.
  • Implement updates and changes to the ICT infrastructure outside of core service hours where necessary.

Skills Required


  • Demonstrable experience in an infrastructure support role.
  • Knowledge and experience of corporate ICT systems.
  • Knowledge of LAN and WAN.
  • Experience of working in a Microsoft Active Directory environment.
  • Demonstrable experience of virtualisation technologies.
  • Experience of using IS/ICT to improve the efficiency and effectiveness of an organisation.
  • Microsoft Share Point, Microsoft SQL and Microsoft CRM Infrastructure.

Please apply by following the link provided or contact Jonny Mills at Experis for further details.

Job reference:
Excellent Benefits
Immediate start
12 Months
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Contact Details

Telephone Number 0161 924 1350

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