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Advantage Technical Resourcing  

VOIP Engineer

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VOIP Engineer – £41.93-50.86 p/h LTD - London – 12 Months

The Company

Advantage Resourcing are working closely with a leading energy Oil & Gas company energy producer and supplier to recruit for a VOIP Engineer to work a contract role for an initial 12 Months contract in central London.

The Role

The prime objective will be to manage voice quality, Skype / Lync back end as well as ensuring the ecosystem required to maintain good Voice Quality (VQ) is monitored proactively for optimum performance.

Main duties:

  • Setting up targeted reporting as per the VQ Concept methodology and other deemed necessary reports
  • Baselining data / reports to set targets for VQ.
  • Monitoring back end performance for Lync / Skype for Business and measuring against targets.
  • Reviewing the targets periodically.
  • Having access to monitoring systems and being proficient in interpreting the VQ metrics and back end data such as SCOM and coming up with improvement areas.
  • Regular audits of performance metrics to ensure incremental improvements.
  • Using tooling proactively to identify if issues flagged by measured data are resulting in user experience issues, and prioritising remediation work appropriately.
  • Managing improvement initiatives with suppliers / internal teams to drive VQ performance improvements.
  • Raising proactively identified issues to the relevant resolver groups with clear data on root cause or potential root cause obtained from monitoring systems.
  • Chasing down improvement initiatives within Shell cross-functional areas and supplier.

Experience:

  • Skype for Business
    • Skype /Lync certification (MCSE level) would be a distinct advantage.
    • Sonus / Ribbon exposure would be an advantage.
  • General Technical Skills:
    • At least 3 years hands-on detailed VoIP support experience.
    • Preferably a good understanding of PSTN, SIP and 3rd party PBX integration.
    • Good appreciation of Microsoft products: Exchange, AD and others.
    • Good understanding of LAN / WAN technologies.

Systems to be Used:

  • Power BI
  • MS Excel
  • Lync / Skype Monitoring Server
  • PowerSuite (by Unify Square) to include Voice Quality, Synthetic Transactions and SDN
  • Aternity
  • Riverbed
  • SCOM
  • Skype Heartbeat

If you would like to apply for this VOIP Engineer position, please apply with your updated CV. Ref 830506

Advantage Resourcing is a service driven recruitment consultancy.

Job reference:
PSC-AdvEU_830506
London
Competitive
Full-time
Temporary or Contract
Immediate start
12 Months
 
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Contact Details

Advantage Resourcing
Advantage Technical Resourcing
 
Telephone Number (0)161 817 6368

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