Find a nanny, babysitter or childminder — post your free profile at - opportunities through partnership log into your account
recruiter | candidate

« Return to Homepage

Advantage Technical Resourcing  

VOIP Engineer

Get jobs like this by email... (We will never pass your details to third parties)

VOIP Engineer – £41.93-50.86 p/h LTD - London – 12 Months

The Company

Advantage Resourcing are working closely with a leading energy Oil & Gas company energy producer and supplier to recruit for a VOIP Engineer to work a contract role for an initial 12 Months contract in central London.

The Role

The prime objective will be to manage voice quality, Skype / Lync back end as well as ensuring the ecosystem required to maintain good Voice Quality (VQ) is monitored proactively for optimum performance.

Main duties:

  • Setting up targeted reporting as per the VQ Concept methodology and other deemed necessary reports
  • Baselining data / reports to set targets for VQ.
  • Monitoring back end performance for Lync / Skype for Business and measuring against targets.
  • Reviewing the targets periodically.
  • Having access to monitoring systems and being proficient in interpreting the VQ metrics and back end data such as SCOM and coming up with improvement areas.
  • Regular audits of performance metrics to ensure incremental improvements.
  • Using tooling proactively to identify if issues flagged by measured data are resulting in user experience issues, and prioritising remediation work appropriately.
  • Managing improvement initiatives with suppliers / internal teams to drive VQ performance improvements.
  • Raising proactively identified issues to the relevant resolver groups with clear data on root cause or potential root cause obtained from monitoring systems.
  • Chasing down improvement initiatives within Shell cross-functional areas and supplier.


  • Skype for Business
    • Skype /Lync certification (MCSE level) would be a distinct advantage.
    • Sonus / Ribbon exposure would be an advantage.
  • General Technical Skills:
    • At least 3 years hands-on detailed VoIP support experience.
    • Preferably a good understanding of PSTN, SIP and 3rd party PBX integration.
    • Good appreciation of Microsoft products: Exchange, AD and others.
    • Good understanding of LAN / WAN technologies.

Systems to be Used:

  • Power BI
  • MS Excel
  • Lync / Skype Monitoring Server
  • PowerSuite (by Unify Square) to include Voice Quality, Synthetic Transactions and SDN
  • Aternity
  • Riverbed
  • SCOM
  • Skype Heartbeat

If you would like to apply for this VOIP Engineer position, please apply with your updated CV. Ref 830506

Advantage Resourcing is a service driven recruitment consultancy.

Job reference:
Temporary or Contract
Immediate start
12 Months
Apply for this job
Send this job to your friend
If you have an account with us, log in now to pre-fill this form from your profile:
Apply Online
Are you a UK citizen or eligible to work in the UK?
Show calendar days
  (.doc, .docx, .pdf)
Would you like to upload your profile and CV to our website?
(Your contact details will only be shown to recruiters)

When you click on the Apply button above, you will be registered with and will receive daily Jobs by Email matching this job's criteria. We will send you an email including your password so that you can manage your account in the future. (If you already have an account, your current Jobs by Email settings will not be overwritten.)

Contact Details

Advantage Resourcing
Advantage Technical Resourcing
Telephone Number (0)161 817 6368

Our network » - the childcare, nursery and nanny job board   childcare, nursery
and nanny jobs - the social work, care and social housing job board   social work, care
and social housing jobs - the education, training and teaching job board   education, training
and teaching jobs - the medical, nursing and healthcare job board   medical, nursing
and healthcare jobs
The Supply Curve - jobs for economists
for economist jobs, econometrician jobs, and statistician jobs - nannies, babysitters, childminders babysitters, childminders and nannies
top of page | services | terms & conditions | privacy statement | ©