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Advantage Technical Resourcing  

Service Desk Technician

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Service Desk Technician – £23,761 Pro Rata –6 Months contract – Chelmsford

The Company

Advantage Resourcing are working closely with a prestigious Healthcare organisation in Chelmsford.

The Role

To provide 1st and 2nd line I.T. support to the user population of the organisation whilst responsible for the stock control and distribution of I.T. peripherals such as mobile phones, print supplies, mobile memory, etc; and maintaining documented records for them.

Main Duties:

  • Receive and action service desk calls from system users throughout the organisation. To ensure that all calls logged to the support service are accurately and clearly entered and updated in the service desk system.
  • Deploy, maintain and support IT equipment and peripherals to users throughout, including software installations, maintenance and updates.
  • Diagnose and resolve system or user problems, using remote control software, Windows administration tools or by attending the user’s location as appropriate. Create and maintain user accounts, and assign appropriate system rights.
  • Undertake testing of IT hardware and software prior to installation/rollout within, also required undertake surveys and audits as and when necessary.
  • Analyse, prioritise and elevate calls to senior staff or 3rd party contractors in accordance with defined IT service desk procedures and policies.

Essential Criteria:

  • Ideally Diploma in I.T. or qualified by experience.
  • Strong 1st line I.T. Support experience.
  • Working knowledge of Windows 2000/3 Server & Active Directory
  • Knowledge of LAN, WAN, wireless networking and structured cabling topologies.
  • Intermediate working knowledge of PC architecture
  • Knowledge of Backup Software (Backup Exec), & Remote Access (RealVNC) software applications


  • Working knowledge of TCP/IP networking.
  • MCP or equivalent experience
  • Experience of network management systems and network monitoring.
  • Experience of computer aided dispatch systems and their associated interfaces.
  • Experience of radio systems, including analogue and digital services.
  • Experience of Telephony systems, including analogue and digital services.

If you have the experience for the role of Service Desk Technician please apply with you updated CV. Ref 830739

Advantage Resourcing is a service driven recruitment consultancy.

Job reference:
Immediate start
6 Months
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Contact Details

Advantage Resourcing
Advantage Technical Resourcing
Telephone Number (0)161 817 6368

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