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Deskside Support Engineer

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Deskside Support Engineer

Location: Aldershot

Salary £25,500.00

Amazing opportunity to be a part of a Service Delivery Team providing IT support services to a major retail organisation. The role would suit IT focussed individuals who would like to develop their desktop support skills and further their IT knowledge. Responsible for onsite technical services based at the customer’s head office in West London providing deskside support services including hardware & software break fix and IMAC services; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology. Analyses system’s needs, troubleshoots problems


  • Software and system fault diagnosis, analysis and fix.
  • Case management of Incidents and IMAC’s in line with SLA’s
  • Liaising with other teams or vendors to resolution
  • Risk awareness of technology and business impact
  • Manage / Provide support and technical expertise to projects as directed
  • Proactively keeps customer updated with problem status at all times
  • Identifying and reporting risk as appropriate in accordance with the guidelines
  • Manage incident tickets using Solution Manager
  • Support Remote / Home users
  • Manage and support VC equipment
  • Provide 1st /2nd line hardware and software support for laptops
  • Management of RSA tokens
  • Configure iPhone using MDM management software
  • Provide induction to new starters
  • IMAC management - working collaboratively with Facilities to meet schedules
  • Deploying and configuring laptops and migrating user data
  • Document all triage and knowledgebase information, including new and changed services, procedural changes, etc. as appropriate.

Essential skills/qualifications

  • PC/Desktop Support knowledge including Windows OS & Windows Office Suites and core application suites.
  • Administering Windows Share\File permissions.
  • Mobile connectivity (E.g. secureID/MAS/MDM
  • Good knowledge of Workstation, Desktops & H P Laptops
  • Accepts and handles responsibility.
  • Willing to learn new skills.
  • Speaks and listens effectively.
  • Works with minimum supervision.
  • Solves personal and professional problems.

Desirable Skills/Qualifications

  • Microsoft Certification (MCSE/MCSA/MCP’s)

Job reference:
Immediate start
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